Tableau Vp Emea Success Geo Leader

**Job Category **:Customer Success Group

**Job Details**:
**About Tableau, a Salesforce company**

Tableau helps people see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organization. Global enterprises, early-stage startups, nonprofits, and governments all use Tableau’s intuitive software to quickly transform their data into actionable insights. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world

**What you’ll be doing **

Reporting to the Global Success & Renewals Leader (SVP), the EMEA Success Leader, will have the responsibility for leading a team of Success Managers and Renewals Managers for EMEA. These team members engage with various customers in a targeted and strategic manner to sustain high customer satisfaction, increase platform adoption and improve renewal rates to ensure continued customer growth and success. Through alignment with sales leadership,

the EMEA Leader, shall drive all aspects of leading and coaching their team that makes every customer successful and retain revenue for Salesforce.

The VP will support a defined but evolving set of customers in EMEA across all segments. The VP will marshal any and all resources necessary to address customer satisfaction, adoption or renewal issues within the business, resulting in clear accountability and consistent service and one face to the customer.

**Some of the things you’ll be doing include**
- Drive the strategy and alignment of high touch and low touch customer success across businesses
- Ensure customer success and transformational impact through adoption of innovative offers combined with market leading cloud solutions that accelerate business value for our customers
- Focus on customer intimacy - deliver business impact and innovation to a customer’s business by understanding our customers’ key business issues and opportunities
- Create evangelists by listening to customers closely and delighting them with our user experience and service.
- Collect feedback to provide our Development organization with product enhancement information
- Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper
- Create a consistent and valued customer experience developing and scaling repeatable methodologies and proven best practices
- Work closely with the Sales organizations to develop and execute growth plans and strategies to drive License Agreements and customer success. This will also require territory and portfolio planning alignment with Sales.
- Overachieve operational metrics in the CSG scorecard inclusive of attrition, AOV Growth and cloud services
- Leverage existing and past relationships to network appropriately
- Work closely with global community leaders to ensure that local enablement needs are clearly understood and part of our broader enablement plans
- Grow and Manage a strong team for the region with a focus on making every customer in region as successful as possible, resulting in continued loyalty to Salesforce
- Mentor and coach team members, hire and develop key talent, and manage performance
- Ability to evaluate and develop the existing teams and reshape it as necessary while mentoring and inspiring the team
- Ensure any red accounts are resolved quickly, leveraging resources from across the company as needed
- Highly collaborative and excels in highly matrixed environment

**Who you are **
- Broad-based business and technology professional with 15+ years of experience leading a Services or Product organization that delivers software based business solutions to large and small enterprises in the areas of Sales, Marketing, or Services and Support
- Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections
- Proven track record of developing, growing, and managing services and customer success organization. Background in consulting is a strong plus.
- Navigate customer organizational structures to identify and build relationships with executives and stakeholders who define the company's strategic objectives
- Effectively build and establish relationships with partner consulting organizations to enable a go-to
- market strategy
- Demonstrated success in building a Renewals, Customer Engagement or Partner Engagement function
- Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy
- Proven track record working with Product Management to deliver customer functionality - in this case to drive adoption
- Passion for technology and innovation, ability to quickly grasp and distinctly explain technological and business concepts