Emea Mw Customer Success Director

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Modern Work Customer Success team is looking for an Enablement Lead for EMEA.

Customer Success is a dynamic and globally diverse organization. In Customer Success we listen to our customers, help accelerate adoption and usage of Microsoft technology, learn from their experiences, and champion their feedback to engineering teams to deliver world-class cloud services that help customers achieve their business outcomes and maximize their potential.

We’re looking for an EMEA Enablement Lead to support accelerating M365 Usage and Adoption with a focus on Teams Phone, Platform & Viva, and to successfully drive business transformation in EMEA.

If you have a strong understanding of cloud computing technologies, business drivers and emerging trends, as well the impact of these on field sellers, partners, and customers, combined with a focus on execution excellence, this may be the opportunity for you

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
This role is a key enabler to ensure we drive customer success for M365 with focus on Teams Phone, Platform and Viva.

Responsibilities include:

- Enabling the delivery of key Modern Workplace Customer Success metrics including Teams Phone, Platform and Viva in EMEA.
- Contributing successfully to the transformation of our support business within the region.
- Driving cross-solution area execution in EMEA with Security, Collaborative Apps & Viva Sales.
- Managing a community of managers & expertise for ICs within the region to foster knowledge sharing and cross pollination of best practices.
- Coaching teams to identify and work with the appropriate cross-groups to remove the most difficult customer success blockers to drive workload consumption.
- Providing deep business insights to our Core teams & gathering powerful customer success stories from your time zone to feed into the marketing team.
- Direct account engagement to ensure sponsorship and appropriate LT and Corporate Stakeholder visibility or necessary escalation.
- Managing executive relationships with key Microsoft stakeholders, customers and partners.
- Growing and maintaining healthy customer and partner relationships.

**Qualifications**:
We are looking for a passionate, forward-thinking, results-oriented leader.

Demonstrable skills in the following areas are critical:

- Strong organizational & empathic leadership: proven ability to build, lead and motivate sales teams in addition to leading through influence in working with the subsidiary and HQ teams.
- Proven record coaching and developing for customer outcomes with specific user scenarios and strategic account planning with an emphasis on business value.
- WW or International experience and strong multi-cultural awareness.
- Strong understanding of cloud computing technologies, business drivers and emerging trends as well as the impact of these on field sellers, partners, and customers.
- Strong understanding of the consumption business model, strategies and customer/field challenges.
- Demonstrated experience and success engaging with senior executives in post-sales and working with leading consulting, systems integrator and global partners.
- Executive level communication skills and the ability to mentor and develop talent.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.