Student Services Assistant

**Who We Are**:
At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.

A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence.

**Your Role**:
The Student Services Assistant plays a key role in supporting students throughout their program, assisting with various aspects of student life, local culture, community integration, and program administration. This role will require collaboration with program staff and interaction with students to ensure a positive and supportive experience.

**What You'll Do**:
The job duties listed below are not all inclusive of what the employee may be responsible for. Other duties may be assigned.
- Serve as the primary point of contact for students, addressing questions and providing information about resources and general inquiries.
- Engage with students regularly to assess their morale, identify any challenges they may be facing, and address their concerns, while keeping the program staff informed.
- Support students throughout the duration of their program, including accompanying them to local appointments as needed.
- Collaborate with the Program Assistant to facilitate and manage local activities and excursions, which may include chaperone duties.
- Work with the Housing Coordinator to address housing maintenance issues, seeking resolutions and possibly visiting student accommodations.
- Assist with the coordination of student arrivals and related tasks.
- Manage reception desk duties, including handling phone calls, visitors, mail, and packages.
- Ensure that all program materials are up-to-date and accessible to students; provide regular updates through newsletters or similar communications about events and information relevant to the student experience.
- Remind students to use the Onsolve app for check-ins to enable CEA CAPA staff to offer support during weekend travels.
- Participate in weekly staff meetings and collaborate with external vendors as needed.
- Be part of the emergency phone rotation as required.
- Bachelor’s degree or equivalent qualification.
- Authorization to work in Italy.
- Fluency in spoken and written English and Italian.
- Passion for supporting and working with young adults.
- At least 2 years of experience in a study abroad environment or a related field.
- Proficient in using PC (Microsoft Office) and comfortable with IT troubleshooting.

Soft Skills
- Friendly personality, outgoing demeanor, conversationalist.
- Knowledge and strong familiarity of Florence and its cultural offerings.
- Ability to address both daily work and unanticipated situations.
- Display excellent communication and organizational skills.
- Attention to detail and particularly to the U.S. value of customer service.
- Exhibit flexibility when scheduling will require, and in facing unforeseen challenges during a work day.
- Skilled as both an independent worker and in working in a team; collaborative and able to work towards a common goal with a good sense of humor.

Physical Requirements: Please include any specific physical requirements of the position. You can find a list of commonly included requirements here.

Hours: This is a full-time position with a standard work schedule of either 8:30 AM - 4:30 PM or 11:00 AM - 7:00 PM. Occasional overtime, both planned and unplanned, may be required, along with some weekend work for excursions.

Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.
- Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply._