Sales Operations Coordinator

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do**:be yourself**, **act courageously**, and **show you care**. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what’s right.

**THE GIG**

We are looking for an outstanding Sales Operation Coordinator to join our team based in Milan.

You will be working closely with our Sales, Distribution Centre, Supply & Demand and Finance Teams to provide operational support to our Wholesale partners in France

**THE STUFF THAT SETS YOU APART**
- Manage all daily activities and be the key point of contact for enquiries from customers and other departments. Working closely with Sales Teams, Distribution Centre, Supply & Demand teams to ensure relevant information, issues, process changes are promptly dealt with
- Answer all wholesale customers telephone enquiries, consistently keeping direct contact with customers, promptly providing them with all required information and taking action where appropriate
- Ensure all customers’ queries are managed and that suitable measures are in place to protect the customer from undue failures of Quality, Cost or Delivery performance
- Ensure prompt, timely and accurate input of customers’ orders within given deadlines
- Highlight any problems/errors identified on customers’ orders and ensure customer order details are validated prior to order entry
- Release orders according to allocation coverage, customer requested delivery date, customer shipping and fulfilment requirements and company target needs.
- Handle returns of goods, strictly following the company’s guidelines and rules
- Regularly report to Team Leader workload status, addressing issues to be solved
- Maintain the ship-to customers’ master file and audit data governance
- Liaise closely with other departments to ensure full conformity to customer requirements and efficient handling of account. Liaising with credit department to ensure that queries are resolved and with Supply & Demand to ensure full
- and in-time coverage of orders.
- Liaise with the warehouse and distribution to ensure that VAS is carried out correctly and that SLA are respected as well as on time delivery
- Provide cover as necessary for other staff members (i.e., holidays, sickness, etc).
- To support and assist any colleague and department in case of need or if required

**YOUR FUNDAMENTAL QUALITIES**

It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our **Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. **They define who we are and how we get the job done. We believe each role is as unique as the person who does it. To be our Wholesale Accounts Coordinator_ _you will also possess these qualities:

- Proven track record in B2B/Wholesale operations in the fashion industry. Working with a Footwear brand would be highly advantageous.
- Fluent in Italian and English. Additional fluency in German, French, Spanish or Dutch would be a bonus
- Excellent math, organization, and time management skills
- Ability to work in a fast paced, performance-based environment
- Able to manage interpersonal relationships
- Handling and understanding of analytical data
- Focus on data accuracy, proactive and detail oriented
- Process driven, supply chain and operationally driven
- Completer, finisher, forward thinking,
- Innovative, adaptable, and willing to embrace change
- Customer orientated
- Team player and collaborative
- Exceptional written and oral communication skills
- High standard of IT literacy - ability to use ERP and CRM systems, in addition to Microsoft Office packages (Word, Excel, etc.)
- EDI literacy is a plus

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.