CRM & Customer Service Project Manager

1 settimana fa

Milano, Italia Van Cleef & Arpels A tempo pieno

Codice di riferimento: 100278**CRM & Customer Service Project Manager**:

- Milano, 25, IT- Permanent**Chi siamo ?**

Dal ricco heritage, la Maison di Alta Gioielleria Van Cleef & Arpels promuove un know-how d’eccezione in un ambiente affascinate e creativo.

La nostra Maison è alla ricerca di talenti che contribuiscano a sviluppare e trasmettere le proprie competenze con attenzione e senza scendere a compromessi. In Van Cleef & Arpels sarai circondato/a da esperti appassionati e potrai dare il tuo contributo a molti nuovi progetti che consentono alla nostra Maison di reinventarsi di volta in volta.

In Van Cleef & Arpels siamo orgogliosi di assumere talenti con background, esperienze e identità diverse. Crediamo che quando la diversità e l’inclusione vengono pienamente abbracciate e potenziate, la creatività e la conoscenza emergono per offrire eccellenza. Continuiamo a lavorare per favorire gruppi di lavoro che si completino nella loro diversità.

**Van Cleef & Arpels - CRM & Customer Service Project Manager**

**Do you match** this **profile?**

Do you have a previous background in CRM Operations & Programs and Customer Service?

Do you have a strong spirit of initiative and collaboration? Are you at ease taking decisions and fixing issues?

Are you organised, energetic and well-structured thinking?

Do you have excellent communication skills in English and in Italian?

If so, we’d love to get to know you

**What do we expect from you?**

As part of the Italian Retail team, you will be responsible for rolling out in the Italian boutiques the CRM strategy and tools developed by the HQ and the Europe-CIS Region in order to maximize client loyalty, recruitment and achieve optimal profitability.

You will support the sales team in developing their client activities and sales through dedicated CRM plan adapted to each boutique priorities and client’s profiles and be the key contact for Customer Service guidelines, training and action plans.

You will monitor all CRM & Customer Service activities, and report market’s needs and feedbacks to Regional CRM & Customer Service team, as main contact point.

You will monitor the Client Satisfaction Barometer results with all boutiques, being proactive in gathering feedbacks and sharing best practices for Client Satisfaction improvement.

You will debrief the retail team on the quarterly CS dashboard and working on action plans with the boutiques to improve the KPIs.

You will work hand-in-hand with the Retail Manager and visit Boutiques on a regular basis as to create proximity

**More than a job** **an experience**

By joining the Maison, you are joining a team in which professional development is one of our main focuses.

The recruitment process:

- _You will meet with the HR team and the Retail Manager_ _at Richemont Italy_

**#BloomWithVca

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