Guest Arrival Expert

**N. Posizione** 24170924
**Categoria la Posizione** Rooms & Guest Services Operations
**Sede** Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VISUALIZZA SULLA MAPPA
**Tipologia** Full-Time
**Lavora da remoto?** N
**Trasferimento?** N
**Tipo posizione** Non-Management

Casa Brera is currently recruiting Guest Arrival Expert/Bellboy to join a team made of modern and authentic hospitality professionals.

Reporting to Lead Concierge, the role will cover both doorman and bellman tasks.
- This is full-time position, 5 days a week with 2 days off.
- The starting date is estimated in October/November.

**About us**

Part of the Luxury Group of Marriott International, Casa Brera is an unexpected gateway in the heart of Brera.

Reinterpreted by Studio Urquiola, Casa Brera features 116 sophisticated guestrooms including 15 suites and the Milanese Suite. Hidden behind a rationalist façade, you will find a world of international elegance, transcending the traditional hotel experience. Our hotel promises cosmopolitan luxury, authentic lifestyle and a timeless Milanese elegance.

A Culinary hub, here flavors and sounds from different places seamlessly interlace. Odachi, showcases authentic Japanese cuisine in a cosmopolitan setting while those looking for a truly Italian experience can indulge at Scena by Michelin star Chef Andrea Berton. The Living is a welcoming space for guests to socialize over aperitivo and Milanese light bites. By night, the rooftop’s skybar transforms into an unmissable destination, with a pool and lounge areas providing the perfect spot to soak up the energy and skyline of the city.

Join Casa Brera, the new place to be in Milan, where an authentic and modern team crafts unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.

**The impact you’ll make**

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts - to get it right for our guests and our business each and every time.

**Join a newly opened lifestyle luxury hotel**

Working in a newly opened luxury lifestyle hotel is an incredible opportunity to gain strong expertise in hospitality and a great exposure to Marriott International EMEA leaders. This can remarkably accelerate your career growth within the company and provide you the right tools to be involved in other openings at national and international level. It is indeed a challenging experience but surely a rewarding one

**What you’ll do**
- Provide an authentic and sophisticated welcome and farewell to all guests entering/leaving the hotel.
- Assist both arriving and departing guests with luggage (load/unload, storage, delivery to room/designated area) and, if needed, escort the guest to the room and explain facilities accordingly.
- Assist guests/visitors in and out of vehicles, opening vehicle doors.
- Supply guests with directions and information about the property amenities, services, hours of operation, and about local areas, points of interest and activities.
- Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
- Communicate parking procedures to guests/visitors and monitor the front driveway to ensure a smooth flow of traffic (vehicle and pedestrian). Inspect arriving cars and take notes of damages on parking ticket and notifying the guest accordingly.
- Deliver and proceed to a 5-star shoe shine service.
- Make sure Hotel entrance is always clean and tidy, as it is the first sight of the hotel for arriving guests/visitors.
- Seek out and take advantage of opportunities to wow guests.

**What you’ll need**:

- A warm, people-oriented demeanor and a team-first attitude.
- Positive outlook and outgoing personality.
- Flexibility, problem-solving skills and multi-tasking abilit