Housekeeping Manager

We are looking for a passionate and highly qualified Housekeeping Manager for Borgo Santo Pietro, an award-winning five-star luxury boutique hotel located in the heart of Tuscan countryside, surrounded by a 300-acre organic farm, vineyards and wonderful gardens.

The **Housekeeping Manager** will have a special talent for ensuring the highest levels of service excellence.

The individual will be a passionate and motivated leader with excellent interpersonal and relationship-building skills to work with cross-functional teams. He/she has a passion for service and a desire to offer the best guest experience possible.

**Main responsibilities**:

- Assist in ensuring cleanliness, service and product quality standards of guest suites and villas, public areas, restrooms, offices in accordance with Borgo Santo Pietro standards, sanitation and safety procedures.
- Plan, distribute, delegate and direct daily, weekly, monthly, quarterly and seasonal work assignments.
- Inspect public areas and guest suites and villas to ensure compliance with quality assurance standards.
- Ensure proper usage of chemicals and cleaning supplies by monitoring usage and providing complete training for team members; ensure proper labelling of supplies.
- Manage the Housekeeping Department by leading the team in all day-to-day operations, ensuring that Borgo Santo Pietro standards are met through leadership, training and development.
- Ensure compliance and execution of all Housekeeping SOPs and standardized policies, organizing induction and regular training plans.
- Maintain the highest luxury level of service and display outstanding hospitality skills. Provide services that are beyond guest satisfaction with the highest levels of service excellence.
- Participate in the development and implementation of corrective action plans based on review and guest feedback where required.
- Establish open and collaborative relationships with employees and ensure a positive and supporting working atmosphere.
- Strive to improve service performance by communicating and assisting employees providing guidance, feedback, and individual coaching and counseling when needed.
- Schedule weekly departmental shifts according to the business and guest demand.
- Actively participate to recruitment and training activities of the housekeeping department in collaboration with HR department.
- Use systems and management tools, such us budget and forecast, inventory control.
- Interacts with guests when opportunity arises ensuring guest satisfaction and requirements.
- Act as an example for all the colleagues.
- At least two years of experience in housekeeping leadership role in luxury hotel or resort.
- Strong knowledge of laundry equipment and cleaning supplies and products.
- Cost and inventory control capabilities.
- Proficiency with computers and software programs, including Microsoft Office.
- Excellent leadership, interpersonal and communication skills.
- Committed to delivering high levels of guest service.
- Knowledge of Workplace, Health, Safety and Hygiene procedures is essential.
- Passionate about delivering exceptional levels of guest service.
- Fluency in English and Italian languages is essential.
- People person with strong leadership and managerial skills.
- Ability to communicate clearly and effectively to the team.
- A guest-oriented approach with highest level of guest satisfaction.
- Results-driven, with exceptional eye for details.
- Ability to deal with a multitude of tasks and work under pressure.

**Details of the offer**:
Full time, seasonal contract

Location: Chiusdino (SI), Italy

Period: spring 2025 - autumn 2025

We offer a competitive package, food and accommodation included.

Work Location: In person