Deputy Hotel Manager

Located in the heart of the Tuscan countryside, Borgo Santo Pietro is a 5-star luxury boutique hotel that includes: “Saporium”, a Gourmet Restaurant, and "Trattoria sull' Albero", a restaurant with typical Tuscan cuisine revisited with home-grown products, a holistic spa, a range of organic skincare products, a Satori custom yacht and an extensive farm We are looking for a Deputy Hotel Manager who will be responsible for assisting and deputising for the manager in all processes related to the day to day running of the hotel. Key responsibilities: - Deputising for and assisting the Manager to manage all aspects of the hotel, including occupancy, food and beverage and events/banqueting - Assist the Manager to manage sales and marketing, housekeeping, front desk (reception and concierge), food and beverage, Chef/kitchen, leisure, human resources, accounts - Maintaining high standards of service quality - Assist the Manager in ensuring sufficient team members at all times and within agreed budgets - Quality control of all aspects including hygiene and health and safety - Contribute to training and development of the hotel team - Understand all aspects of hotel services and management and to assist the Manager to train the hotel team to enable them to confidently deal with customer queries etc - Manage customers’ expectations and resolve with all queries Day to day responsibilities: - Deputising for and assisting the Manager to manage the day to day running of the hotel and its services - Assist the Manager to manage and co-ordinate with other department heads - Quality management of hotel services - Deputising for and assisting the Manager to investigate and resolve customer complaints - Supervise, manage and direct the overall performance of the hotel team - Assist the Manager in recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all hotel team members to ensure targets are met - Maintaining accurate records and accounts as required and reporting as agreed - Set an example for team members of commitment, work ethic and behaviour - Responsibly use resources and control expenses to operate within budgetary controls - Adhere to all organisation policies and procedures **Requirements**: - Hospitality degree or similar - Fluency in English and Italian - Minimum 3 years of experience in this type of job role - Good understanding and proven ability of the hotel business and management - Leadership with ability to assist in driving and developing a hotel team - Excellent analytical, interpersonal, organisational and communication skills - Project management skills - Ability to work under pressure