Front Office Manager

7 giorni fa

Chiusdino, Italia RELAIS BORGO SANTO PIETRO A tempo pieno

We are looking for a passionate and highly qualified Front Office Manager for Borgo Santo Pietro, an award-winning five-star luxury boutique hotel located in the heart of Tuscan countryside, surrounded by a 300-acre organic farm, vineyards and wonderful gardens.

The **Front Office Manager** will have a special talent for ensuring our guests feel at home and receive the highest levels of service excellence. The individual will be a passionate and motivated leader with excellent interpersonal and relationship-building skills to work with cross-functional teams, have a strong business acumen, a passion for service, and a desire to promote a continuous learning environment.

**Main responsibilities**:

- Manage the Front Office Department by leading the team in all day-to-day operations, ensuring that Borgo Santo Pietro standards are met through leadership, training and development.
- Ensure compliance and execution of all Front Office SOPs and standardized policies, organizing induction and regular training plans.
- Maintain the highest luxury level of service and display outstanding hospitality skills. Provide services that are beyond guest satisfaction with the highest levels of service excellence.
- Interact with guests on a regular basis to obtain feedback on quality, service levels and overall satisfaction.
- Participate in the development and implementation of corrective action plans based on review and guest feedback where required.
- Prepare monthly management reports on customer feedback, bookings, and cancellations.
- Update files and records.
- Establish open and collaborative relationships with employees and ensure a positive and supporting working atmosphere.
- Strive to improve service performance by communicating and assisting employees providing guidance, feedback, and individual coaching and counseling when needed.
- Schedule weekly departmental shifts according to the business and guest demand.
- upport the Finance & Account Department by providing prompt documentation.
- Actively participate to recruitment and training activities of the front office department in collaboration with HR department.
- High school diploma or an associate's degree.
- At least two years of experience in a leadership role in the Front Office department, focusing on service quality, preferably in luxury hotels.
- Excellent command of both spoken and written English and Italian; other languages spoken are considered as a plus.
- Extensive knowledge of Front Office operational procedures, channels & sales management.
- Knowledge of LQA standards is required.
- Excellent communication skills and business acumen.
- Outstanding people and managerial skills.
- Time management and organizational skills.
- A guest-oriented approach with the highest level of guest satisfaction and eye to detail.

**Details of the offer**:
Full time, seasonal contract

Location: Chiusdino (SI), Italy

Period: spring 2025 - autumn 2025

We offer a competitive package, food and accommodation included.

Work Location: In person

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