Shop Specialist

PASSIONATE ABOUT TRAVEL AND RETAIL? EXCITED TO EXPLORE YOUR POTENTIAL IN A FRIENDLY, INTERNATIONAL AND WELCOMING ENVIRONMENT?
Join Costa today and learn how
**Who we are**:
Ahoy, global community With 17000 professionals from +70 countries, we're a tight-knit crew that celebrates uniqueness. Our ship is fueled by trust, transparency, and positive vibes. We value every voice and create an inclusive workplace that reflects the world we explore.
**Shop specialist - on board**:
**Your life on board**:
As a Shop Specialist, you’ll be responsible for delivering exceptional customer experiences and driving sales in a luxury retail setting. You’ll be specialized in a specific functional area, using your knowledge to assure high visual standards and optimal stock levels, by replenishing merchandise as needed.
**Demonstrate your passion**:
You love creating an exceptional and memorable retail experience for guests, inspiring enthusiasm and excitement around brands and products.
You love fostering collaborative leadership, while personally embodying the Costa Values and Culture Essentials.
**Get things right**:
You will oversee your shop section and assist in other categories when needed. You will maintain excellent marketing and visual merchandising standards, delivering brand service strategies and supporting product initiatives.
You will promptly provide an informed response about products and services offered, address guest inquiries and feedback, fostering strong relationships throughout their experience. You will portrait a positive image of the onboard retail shops in order to build trust and credibility.
You will ensure accurate inventory levels through daily stock and inventory management. You'll develop expertise in all areas of the store through cross training.
**Safety First**:
You’ll be proactive in promoting and keeping our safety guidelines and code of conduct.
You'll help create a welcoming and secure environment where everyone feels comfortable and respected.
**What makes you unique**:
You have at least a secondary school diploma or higher. A degree in hospitality is a plus.
You have a B2 spoken level of English, the knowledge of other languages is a plus.
You have good communication skills, and you are a curious, organized person with at least 1 - year experience in retail; luxury guest experience is of interest.
Previous shipboard experience is preferred.
**Why Costa**:
Welcome to a world of extraordinary adventures as a Costa Crociere crew member We're thrilled to have you on board and are dedicated to your personal and professional growth.
We've got you covered with travel arrangements, onboard meals, and accommodation. During your free time, dive into our fantastic crew facilities, like the gym, crew beach, crew bar.
Enjoy exclusive discounts and perks when on board and let your family and friends visit you on board
Inclusion & Belonging
Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.
At Costa, inclusion fuels innovation and excellence and unites us in delivering unforgettable experiences to our guests and our people.
Additional info
**Contract type**: fixed-term, full-time
**Application deadline**: 15/01/2026
**CV Format**: PDF, Word or Image format in English or Italian (max 1.5 MB)
**Further information**: visit our dedicated section Shipside FAQs - Costa Crociere Careers
Bring your ambitions to life. Join us and discover our ocean of possibilities