Customer Solution Analyst

15 ore fa

Assago, Italia Nestlé IT A tempo pieno

#VisitNestlé #NestléneedsYOUth #Innovation #YEP

**Position Snapshot**
- Nestlé Italy, Milan HQ (Assago)
- ** Fixed-term contract (1 year)**:

- Nestlé welcomes people with disabilities
- 1-2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas
- Fluent in both Italian and English

**Position Summary**

The **Customer Solution Analyst** will support **Nestlé and Purina Out-of-Retail business** with customer service activities, order management, and reporting. The CSA is actively involved in administrative tasks, reporting, and customer complaint resolution within the Customer Service Department.
This role is responsible for providing end-to-end customer support throughout the order management process for Nestlé products.

**A Day in the Life of a Customer Solution Analyst**

Order management:

- Demand capture (SAP table maintenance, EDI order processing)
- Order modification (pricing, quantities, requested delivery dates)
- Take corrective actions to resolve issues impacting order flow

Customer & Internal Collaboration:

- Daily contact with customers, sales force, and internal stakeholders (Pricing, Credit, Logistics, Sales Support)
- Collect customer requests and forward them to the appropriate department

**What will make you successful?**

To be successful in this role, you should bring the following skills and experience:

- 1-2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas
- Strong multitasking skills and a proactive, problem-solving mindset
- Good command of Excel and Power BI; proficiency in SAP is a nice-to-have
- Strong analytical thinking, with the ability to interpret, synthesize and act quickly in a dynamic environment
- High level of initiative, proactivity, and adaptability

**Who we are, What we Believe in**

We are Nestlé. We are the **_Good food, Good life_** company.
- Good food, Good life_ is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them **_Good People_**.

At Nestlé, we believe that **recognition, inclusion and valorization of diversity** can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee **equal opportunities** for everyone and at all organizational levels. We believe **diversity is a winning factor** and we always encourage our people to share ideas and collaborate.

Here at Nestlé you will also be able to be part of the **Emotional Communities**, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. **LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism** are just some of the communities that you can be part of.

**Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.

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