Florence, Italy Assistant Site Director

**Position**:Florence, Italy** **Assistant Site Director**

**Location**:Florence, Italy**

**Number of Hours**: Full time - approximately 40 hours per week, generally 12-8pm Monday-Thursday, 12-5pm Friday**

**Anticipated Start Date**: January 13, 2025**

**End Date**:May 15, 2025 with possibility of extension**

**ABOUT US: Who is CIS Abroad, and why do you want to work with us?**

**POSITION OVERVIEW**

The Assistant Site Director will be an important addition to the Florence On-site team during the Spring 2025 semester as an assistant to on-site team for student activities, housing issues, and a liaison between housing providers and CIS Abroad helping to make the student experience in Florence a fabulous one. This position reports to the Italy Country Director.

**SPECIFIC DUTIES**
- Assist with airport pick ups
- Assist students in case of flight delays and lost luggage
- Assist with housing check ins, and run an housing orientation in all designated apartments and/or dorms
- Assist students during “housing office hours” (schedule TBD)
- Liaison between CIS Abroad, housing providers, and students
- Virtually join the weekly staff meeting
- Listen to any concerns or issues students may have and communicate these to leadership or administration, and report to CIS Abroad on site staff
- Prepare for and participate in students' first weeks on site, including helping CIS Abroad on site staff deliver activities, and conducting orientations, walking tours, welcome meals etc.
- Assist on site staff with permit of stay procedures (collecting documents, post office appointments, immigration office appointments etc.)
- Assist CIS Abroad on site staff with excursions and activities throughout the semester and helping students stay informed and engaged about these activities. Main duties include: group up students at meeting points; take pictures and videos during activities and excursions; assist with logistics before and during the activities/excursion
- Assist on-site staff during 2-4 day trips that will take place on a Saturday and 1 sports event that may take place on a Sunday.
- Address any concerns students may have with other residents and act as a moderator to solve any problems
- Serve as point of contact with housing services providers for any non-emergency housing issues, including lock-outs, cleaning schedule
- Staying up to date with CIS Abroad guidelines and code of conduct to ensure students are following them
- Hold meetings with the students as needed to help students connect and have a good experience in Florence
- Assist on site staff with health & safety emergency and non emergency issues including filling out incident reports, taking students to the police station to file police reports, etc.
- Create/update contents to share with students (CIS Abroad student guide, CIS Abroad social media)
- Collect video testimonials and assist on site staff with marketing deliverables

**SUCCESS TARGETS**
- Provide quality support to our students both for Student Life related activities and housing, as directed by the Italy Country and Florence Site Directors
- Ensure a prompt response and assistance (preferably within 24 hours) to students in case of any housing issues
- Liaise between CIS onsite staff, housing providers and students, to ensure timely and accurate communication to resolve any housing maintenance and/or roommate issues

**REQUIRED QUALIFICATIONS & SKILLS**
- Ability to act professionally at all times and as a strong role model for students
- Ability to maintain a calming presence in case of emergency events in order to direct and assist residents safely
- Strong organization and planning skills
- Great time management
- Excellent communication - fluent in both English and Italian
- Experience working with international students, preferably US university students in the field of International Education and/or in the field of hospitality, customer service, property management.
- Experience working in Italy with international students and/or tourists, preferably in Florence.
- Aptitude to thrive without a routine or daily supervision
- Team player with a rockin' sense of humor
- Must have a positive attitude
- Outgoing, flexible, reliable, honest with an open mind
- Adaptability
- Multi-tasking
- Legal ability to work and get paid in Italy
- Must be willing to undergo background check
- Social media content creation skills including video and photo editing; writing and storytelling.

**COMPENSATION & BENEFITS**
- Monthly salary of 1.900€ gross, (approximately 1.500€ net) for a local citizen or a monthly salary of $3,300 for a US citizen
- Paid time off