Retail and Car Dealers Operations Coordinator

**Retail and Car Dealers Operations Coordinator**: **POSITION SNAPSHOT**: - JobReq ID: 48903- Type of work: Hybrid- Type of contract: Open-ended/permanent- Full/Part Time: Full time- Location: Vimercate (MB), IT**OUR COMPANY**: Bridgestone in Europe, CIS, Middle East, India and Africa (BSEMIA), headquartered in Zaventem (Belgium), is a subsidiary of Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions. In addition to our premium tire products, we offer a growing portfolio of tire-centric and mobility solutions. Together with our partners and guided by "Serving Society with Superior Quality”, that has been our mission since Shojiro Ishibashi founded Bridgestone in 1931, we are working to accelerate sustainable mobility innovations and solutions. Through innovative technology, we are committed to easier, safer, smoother and seamless mobility for our society and customers improving how people move, live, work and play. Bridgestone also benefits from a significant retail network throughout the region - in fact our retail presence in the EMIA region is the largest in the tire industry. Through 17 distinct retail partners, we have around 3,500 outlets across Europe, the Middle East and Africa as well as around 2,500 outlets through our partner network in India. This network offers a selection of services, concepts and mobility solutions. At Bridgestone we pride ourselves on the strong relationships we maintain with everyday drivers and this extensive retail network is one of the core reasons why. In line with the “Bridgestone Essence”, our work environment is based on integrity and teamwork, where everyone can learn from each other and contribute with their own ideas in achieving the coming goals. We want to hear from people who can take the challenge, unleash their creative potential and contribute to the company success demonstrating ownership, courage and agility. We want you to develop your skills, expand your knowledge and be proud of your work. : **Job Purpose** The Retail and Car Dealers Operations Coordinator is a newly created role within Bridgestone SOR Supply Chain Department. His/Her primary responsibility is to manage & develop Operations in the Retail and Car Dealers channels, in close collaboration with Channel Managers and Area Managers, providing our customers with exceptional service and contributing to the selling process thanks to ensuring a seamless customer experience. The role, based in Vimercate (Milano), will have a Regional scope (Italy and East Countries) and will report to the Planning and Customer Collaboration Manager. **Key Responsibilities**: - Collaborating with Sales, Trade Marketing and Supply Chain in setting and delivering our strategic agenda with customers in the Retail and Car Dealers channel; - Playing as a co-pilot for Channel and Area managers in driving Business Growth and E2E profitability, according to BS SOR Channel targets; - Being responsible for suggesting methods to improve operations, efficiency and service to both internal and external customers; - Developing customer intimacy thanks to on-site visits and frequent interactions to understand pain points and future needs to correct/develop/adapt internal processes; - Ensuring full adherence with Order Management policy and guarantee Compliance in the order taking process; - Implementing a strong Continuous Improvement process with root cause analysis and action plan definition, coordinating different departments; - Managing a team of Customer Service Agents supporting the operative tasks needed to reach strategic goals and enhance customer experience and leading the team in the journey from a transactional approach to a more and more customer focused approach. - Collect, analyses and report contact-center KPIs (costs, service level, customer service metrics) to evaluate performance and to identify and implement improvement initiatives **Requirements**: - Bachelor's degree in Management or Engineering. - Fluent in English - Strong MS Office knowledge, mainly on Excel. - Good Customer facing experience, with 3/5 years in similar role. - Good knowledge of ERP systems (preferably SAP) - Used to drive operative teams, keeping focus on priorities while tackling obstacles. - Full understanding of commercial processes and priority to be able to easily interact with KAM and Customer Purchasing department. - Used to easily establish fruitful collaboration with others, sharing information and adapting to different working styles - Self-starter. - Strong Customer Focus attitude. - Results oriented, resilient and flexible to adapt to new challenges and open to embrace changes in a fast-paced environment With equal competencies, being recognized as matching the requirements of Law 68/99 will be considered a plus (both art. 1 and art. 18). **MORE INFORMATION**: **We are looking forward to hearing from you** **DISCLAIMER**: Diversity and inclusion are a central pa