High End Client Development Director

**Position**:
Within the **High Jewelry & Haute Horlogerie Department**, based in **Rome**, we are looking for a **High End Client Development Director**.

S/He will manage and develop a team of 3/4 people and animate the community of HE Client Development Managers/ HE Managers on HE clienteling related topics in the different markets.

**Job responsibilities**:
**Key Accountabilities**:
**HE client portfolio management & development**
- Drive and generate turnover through the definition, budgeting and implementation of the HE clienteling strategy, targeting both existing and new clients through elevation, retention, conversion and recruitment/ networking.
- Leverage client portfolio analysis to set global clienteling objectives and priorities.Oversee the management of the HE client database to ensure data accuracy and quality; partner with Central CRM, IT & Data Compliance teams to further develop and optimize the HE client portfolio management ecosystem (reporting & HE client management IT tools).**HE client experience enhancement & HE client journey planning**
- Instill a structured, client-centric mindset within the global team, focusing on building long term relationships with HE clients.
- Partner with relevant stakeholders at both global and local levels to define/ coordinate exceptional international and local experiences for HE clients.
- Build up our ‘go to market’ and follow-up capacity to ensure the definition of effective clienteling action plans on priority client clusters and individualized client journey plans at market level.
- Work on market adoption of the new methodologies, processes and tools (both quantitative and qualitative).

**International HE Events**
- Define the right client targeting and drive the client selection process to international events.
- Act as a key stakeholder in the design of international HE events, in partnership with Central Events/Trade Marketing Teams, to ensure elevated client experience, meet sales targets and align future initiatives with client expectations.
- Work closely with global and local teams during International HE events preparation.Regularly review top HE client data & event performance to inform future event planning.**Profile**:
**Qualifications/Professional Capabilities**:

- University degree in Business Management, or related field.
- Proven experience in client development (minimum 10 years), preferably in luxury and/or jewelry in a global context. Previous experience with Asian market will be considered a plus.
- Strong project management skills and experience.
- People management experience.Fluent in English and Italian. Knowledge of French will be considered a plus.**Personal Competencies**:

- Business Awareness
- Client Orientation
- Proactive Approach
- Planning & Organization Skills
- Effective Communication and Interpersonal Skills, with the ability to build relationships at all levels
- Attention to Details
- NegotiationFlexibility**_BVLGARI _**
**MAISON***:

- Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back - to nature and to the community. In 2024 the Maison announced the creation of _Fondazione Bvlgari _, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.