Customer Service Associate

1 giorno fa


Vimercate, Italia Kellanova A tempo pieno

Looking for a vibrant workplace with an emphasis on teamwork and collaboration? If so, you’ve come to the right place
As a Customer Service Associate in Vimercate, Milan, you’ll be part of a dynamic local Supply Chain team, supporting high-priority customer accounts. We count on you to manage the end-to-end order process while delivering exceptional service and driving operational excellence. So, ready to make it happen?
A Taste of What You’ll Be Doing
Order Management Excellence - Manage the full customer order lifecycle, from placement to delivery, ensuring accuracy and timeliness.
Multi-Channel Order Processing - Handle orders in SAP coming from EDI, Omprompt, and manual entry.
Pricing and Adjustments - Execute discount adjustments and reprice orders as needed.
Stock Coordination - Conduct stock checks, prioritize allocations, and manage customizations (SKU, quantity, delivery dates).
Issue Resolution - Troubleshoot order issues such as dummy EDI entries or truck overcapacity.
We’re Looking for Someone With
Experience in logistics or customer service, with a strong focus on SAP-based order management.
Proficiency in SAP and Microsoft Office (Excel, Word, PowerPoint).
Strong customer orientation and ability to work collaboratively across teams.
A proactive mindset and the ability to navigate SAP modules such as Order to Cash, APO, and Returns.
Fluency in English and Italian.
What’s Next
If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page & be sure to ask your recruiter for more specific information.
Get to Know Us
At Kellanova, we are driven by our vision to be the world’s best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.
Kellanova’s Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world’s best performing snacks-led powerhouse. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.
Our focus on Equity, Diversity, and Inclusion (ED&I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents and ideas to work.
Let’s shape the future of snacking.
Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.



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