Event Host

The primary role of an iLUKA Host is to act as an Ambassador representing our Client’s brand and the delivery of exceptional and memorable hospitality experiences to all guests who join us on our global events.
Hosts can be deployed in a variety of settings and the focus of the role will vary slightly dependent upon the environment.
We will be looking for hosts to work throughout the Event, which could be (depending on role) between 12 days and 25 days in February 2026. Some Host roles could continue through to the next event, which would be in March.
**Key Responsibilities**:
Primary Responsibilities
To deliver an exceptional hospitality experience to the clients’ guests
Understanding guest touch points, provide a friendly and welcoming meet and greet service
Be the first point of contact and meet and greet guests on arrival
Manage and organise guest groups to ensure that they are in the right place at the right time
Accompany guests throughout their journey and deal effectively with any issues or problems that arise in order to make the guest experience a smooth and enjoyable one
Provide information and assistance to guests in all situations and at all stages of the programme
Deliver outstanding customer service and create an environment that is friendly, fun and guest focused
To co-ordinate guest departures as their experience draws to a close
Specific Responsibilities whilst working in the following environments:
Airport
Act as first point of contact for guests arriving at the airport and provide a friendly and welcoming meet and greet service
Act as the last point of contact for guest departures
Management of guest lists
Ensure a smooth transition through the airport and hand guest over to the transport host teams
Hotel/Desk/Lounge
Man the Hospitality Desk to check in guests to the hotel/hospitality programme, provide information and assistance to guests in the hotel relating to the local area and their specific programme
Enrich the overall guest experience whilst in the hotel
Hospitality Venue
Meet and greet guests in a friendly and welcoming manner
Ensure the venue is immaculately presented
Provide assistance to the venue teams on an as needed basis
Support F&B/Lounge team on elements of F&B within the Lounge
Event /Coach
Provide information and assistance to guests at all points of contact, whether at the hotel, on the coach (Executive Bus/Vehicle) or at venues
Accompany assigned guests on a daily basis throughout their programme
Management of guest lists
Meet and greet guests in a friendly and welcoming manner
Provide information and assistance to guests as required
Accompany guests on their journey and ensure a smooth transition to other host teams on arrival at the destination
Management of guest lists
Venue/Showcasing
Manage and Organise the safe and efficient flow of guests through the venue
Provide VIP reception services/cloak room services
Manage queue and crowd issues in a safe manner
Provide information and assistance to guests as required
This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.
**Skills, Knowledge, Expertise**:
Fluent in Italian and English
Experience using smart phones/tablets
Highly effective communication and interpersonal skills
A fun, ‘Can Do’ attitude
Confidence to manage and engage with groups of people in a variety of settings
Ability to think on your feet and resolve problems calmly and efficiently
A desire to deliver the very best levels of customer service
High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Flexible, enthusiastic, confident, outgoing, well organised
Willing to roll sleeves up and get involved
Team Player
Self-motivate
**Attributes**:
High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Flexible, enthusiastic, confident, outgoing
Willing to roll sleeves up and get involved
Passionate about sport, hospitality and delivery
Able to work in a calm, kind and professional manner in a pressured environment
Ability to prioritise a demanding workload