Event Host

Event Host (Global Sporting Event) - Italian/English Speaking–The iLUKA CollectiveThe primary role of an iLUKA Host is to act as an Ambassador representing our Client's brand and to deliver exceptional and memorable hospitality experiences to all guests who join us on our global events.Hosts can be deployed in various settings and the focus of the role will vary slightly depending upon the environment.This is a contract role from 18th February to 23rd February ****.Key ResponsibilitiesDeliver an exceptional hospitality experience to the client's guests.Understand guest touch points and provide a friendly and welcoming meet-and-greet service.Be the first point of contact and greet guests on arrival.Manage and organise guest groups to ensure they are in the right place at the right time.Accompany guests throughout their journey and deal effectively with any issues that arise to ensure a smooth and enjoyable experience.Provide information and assistance to guests at all stages of the programme.Deliver outstanding customer service and create a friendly, fun, and guest-focused environment.Co-ordinate guest departures as their experience draws to a close.Specific Responsibilities – EnvironmentsAirportAct as first point of contact for guests arriving at the airport and provide a friendly meet-and-greet service.Act as the last point of contact for guest departures.Manage guest lists.Ensure a smooth transition through the airport and hand guests over to the transport host teams.Hotel/Desk/LoungeMan the Hospitality Desk to check in guests to the hotel/hospitality programme, providing information and assistance related to the local area and the specific programme.Enrich the overall guest experience while in the hotel.Hospitality VenueMeet and greet guests in a friendly and welcoming manner.Ensure the venue is immaculately presented.Provide assistance to the venue teams as needed.Support the Food & Beverage/Lounge team on elements of F&B within the lounge.Event / CoachProvide information and assistance to guests at all points of contact, whether at the hotel, on the coach (Executive Bus/Vehicle), or at venues.Accompany assigned guests daily throughout their programme.Manage guest lists.Meet and greet guests in a friendly and welcoming manner.Provide information and assistance to guests as required.Accompany guests on their journey and ensure a smooth transition to other host teams upon arrival at the destination.Manage guest lists.Venue/ShowcasingManage and organise the safe and efficient flow of guests through the venue.Provide VIP reception services/cloakroom services.Manage queue and crowd issues safely.Provide information and assistance to guests as required.Skills, Knowledge, ExpertiseFluent in Italian and English.Experience using smartphones/tablets.Highly effective communication and interpersonal skills.A fun, "Can Do" attitude.Confidence to manage and engage with groups in a variety of settings.Ability to think on your feet and resolve problems calmly and efficiently.A desire to deliver the highest levels of customer service.High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment.Flexible, enthusiastic, confident, outgoing, well organised.Willing to roll up sleeves and get involved.Team player.Self-motivated.AttributesHigh energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment.Flexible, enthusiastic, confident, outgoing.Willing to roll up sleeves and get involved.Passionate about sport, hospitality and delivery.Able to work in a calm, kind and professional manner in a pressured environment.Ability to prioritise a demanding workload.Seniority LevelNot ApplicableEmployment TypeContractJob FunctionDesign, Art/Creative, and Information Technology#J-*****-Ljbffr