Customer Service Specialist

1 settimana fa

Milano, Italia Reno De Medici A tempo pieno

**Customer Service Specialist (Milan, Italy)**:
**Job description**:
**RDM **is looking for a **Customer Service Specialist **to join the **Customer Service Team** based in the **HQ in Milan.**

The Customer Service Specialist is in charge of **processing orders** and insures the **management of business relationships** between customers and factories. He/She is the interface between customers and internal services (production, planning, quality) and external stakeholders (forwarding agents).

He/She partecipates in the development of the company’s brand image and provides a strong alliance with sales representatives to optimize customer services

**Responsibilities**:

- Proactive follow up of old stock and inventory tracking;
- Precise and effective booking of production proposals & orders based on the specific inquiries from the customers - work in several different **ERP systems (Ciclocom, VAX, SAP, AS400)**; follow up of the orders of the respective customer portfolio;
- Coordinating of the **deliveries and solving the delivery issues** together with the logistic teams of the respective mills;
- Master Data management and maintenance;
- **Analysing the ordering patterns of the respective portfolio of customers** to gain the balanced order intake based on the Integrated Business Planning process, escalating to the **IBP Team and Sales Team in case of deviations.**

**Requirements**:

- **Bachelor’s Degree**:

- **Excellent knowledge of English and German (spoken and written);**:

- Minimum 1-2 years of experience in a similar position;
- Good knowledge of the **office software **(Word, Excel, Outlook);
- Experience with **ERP system** of any kind (**SAP, AS400, VAX, Ciclocom etc.**);
- Ability of effective priority setting and responsible decision making;
- Independence and high work culture;
- **Customer orientation and good communication skills**.

**Location**: Milan, Italy

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