Village Inventory, Inspection and Helpdesk Specialist

Take the chance to work for the Organization in charge of **delivering one of the biggest and most prestigious events in sport field** Feel the Olympic and Paralympic energy joining us at Fondazione Milano Cortina 2026, leaving a mark in the sport history

**BREAK THE ICE**

**Fondazione Milano Cortina 2026** is the Organizing Committee for the Olympic and Paralympic Winter Games of 2026, carrying on the organization, promotion and communication of the sporting and cultural events related to the next Winter Games.

We are driven by the following values**: respect, determination, legacy, engagement and sustainability.**

Milano Cortina 2026 will be the first large-scale Olympics in history: 13 Olympic venues, 21 provincial capitals, 2,300 municipalities directly involved, over an area of 22,000 square km.

The Milano Cortina 2026 Organizing Committee has been established in 2019 with the purpose of organizing Olympic and Paralympic Games in compliance with the Host City Contract signed jointly by the International Olympic Committee (IOC), the two cities of Milano and Cortina and the Italian National Olympic Committee (CONI).

Furthermore, the Italian Paralympic Committee, the Regions of Lombardy and Veneto, as well as the Autonomous Provinces of Trento and Bolzano/Bozen are all partners in this major national-level project, with the support of the Italian Government.

**Position**:
The Olympic and Paralympic Villages are the hearts of the Olympic and Paralympic Games, being the main home of athletes and primary team officials. The Village Allotment, Inventory & Inspection and Helpdesk Specialist has the key role to lead on the readiness and for supporting the day-to-day operations of the Olympic and Paralympic Villages by ensuring that accommodation spaces and operations meet required standards, managing and tracking inventory of furniture and equipment, and operating a responsive helpdesk for delegations and stakeholders. This role is critical to delivering a comfortable and functional environment for all Village residents, including athletes, team officials, and support personnel. This role exists in the traditional Olympic and Paralympic Villages in Milano.

This position plays a key role in ensuring on the readiness of Villages and on the service delivery within the Villages, providing the residents with a safe and comfortable environment. The goal is to create optimal living conditions throughout the traditional Olympic and Paralympic Villages.

This position is responsible for supporting the preparation and coordination of daily operations of the traditional villages and ensuring alignment with other operational functions and areas. The role is expected to begin in September 2025 and January 2026, to ensure the Villages readiness and to secure the optimal delivery of services throughout the Olympic and Paralympic Games.

Key Responsibilities:
**Accommodation Coordination**:

- Support in the allocation and preparation of residential units and NOC/NPC (National Olympic/Paralympic Committees) dedicated spaces across the Village.
- Support readiness and turnover processes between Olympic and Paralympic phases, i.e., transition planning and period.
- Report any maintenance, cleanliness, or set-up issues in accommodations.

**Inventory & Inspection**:

- Liaise with NOC/NPC representatives to coordinate check-ins, check-outs, and room assignment Maintain accurate records of room inventory (furniture, fittings, appliances, etc.).
- Conduct regular inspections to ensure all items are in good condition and meet Games-time standards.
- Support logistics and technology teams in the delivery, installation, or replacement of inventory as required.
- Track and report damages, losses, or inconsistencies, plus the financial reconciliation of the damages reported in the NOC/NPC spaces.

**Helpdesk Operations**:

- Implement an efficient communication workflow for the Village helpdesk to log and manage service requests, complaints, and inquiries.
- Liaise with relevant departments (e.g., cleaning, maintenance, logistics, technology) to ensure prompt resolution of issues.
- Provide regular status updates and follow-up communication to clients to maintain transparency and satisfaction.
- Maintain accurate and up-to-date records in the helpdesk system, ensuring all requests are tracked through to completion.
- Facilities Coordination: Collaborate with maintenance staff to address any maintenance or repair needs within accommodations, ensuring a safe and functional environment for residents.
- Quality Assurance: Implement and uphold quality standards for cleanliness, comfort within accommodations. Support on the development of an overall plan with contractors and conduct regular inspections to ensure compliance with organizational policies and residents' expectations.
- Residential Services (Resident Centre). Support on the service levels delivery and operations.
- Support other villages operations from different functi