Is Functional Analyst, SAP Sd-cs and Customer

**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**: Provides technical and business process/data expertise by having understanding of systems and pro-cedures in the sales and distribution, customer relationship management and customer service areas, together with being current on emerging technologies to support on-going operations and/or devel-opment of new software. Using in-depth knowledge, creates/assists the appropriate technical blue-print. Defines the feasibility of a solution, its implementation, interaction with existing systems and improve cost-effectiveness of the project/product. **This position reports to**: Externals not in OM **Your responsibilities**: - INFORMATION AND TECHNOLOGY - Contributes to technical and business process/data expertise to support ongoing operations, pro-jects, or new software. - Monitors performance discovery variances and proposes actions. - party software tools. - Develops and analyses functional specifications, documents requirements, and prepares wire-frames/flowcharts. - Analyses and decomposes requirements. - Integrates multiple systems and reconciles needs of different teams. - Provides in-depth knowledge, advice, and training to resolve all IT issue, including technical train-ing to all new employees on IT procedures and processes. - SERVICE DELIVERY - Collaborates with IS Service Managers and Business Process Specialist to estimate the effort for IS solution/services development, change requests and releases. - Understands in detail the related business processes and applies knowledge to shape and align IS solution/services building and delivery activities. - Assists in the installation, management, maintenance, and optimization of internal and cross-functional processes related to IS Services. - Facilitates change and configuration management. - Plans, monitors, organizes, and oversees projects (e.g. upgrades, hardware/software installa-tions). - Oversees the development of the product and validates the functionality of the end product. - STAKEHOLDER MANAGAMENT - Manages relationships with stakeholders, in both IS and the business, to define solutions and en-sure alignment. - Builds effective two-way communication to understand and manage expectations/requirements and gathers feedback to continually improve systems and maintain customer satisfaction. - STRATEGY - Keeps up to date and informed of any change, or planned change, of the ABB E-Mobility Corporate IS Enterprise Architecture and ABB IS Strategy. - Keeps abreast of emerging technologies, trends, and developments, including changes in business processes. - GOVERNANCE - Adherence to Corporate IS Policies and Procedures, as well as to both internal regulations and ex-ternal legislation falls within the area of responsibility of this job. - For assigned tasks, executes all actions in IS processes according to agreed RACIS specification. - PEOPLE LEADERSHIP - Coordinates developers to build and implement technology solutions. - Coordinates with AMS team for her/his area competence, to ensure effective support to business and prompt incident resolution - Provides guidance or support to temporary work teams without carrying line responsibility. **Your background**: - Bachelor’s degree in Business Administration, Business and Economics. Information Systems or equivalent through experience - Advanced knowledge of SAP SD-CS modules (>5 years) - Knowledge of SalesForce CRM solutions for both quote to cash and call to resolution processes - Implementation experience with data integration between SAP and non-SAP systems - Experience with complex cross-functional projects, in a multinational context - Strong organizational planning skills - Demonstrate excellent communication skills, with the ability to explain complex solutions. - Strong teamwork and cooperation predisposition to develop and maintain good working relation-ship with business, functional and technical teams. - Hands-on approach, multitasking and self-adjustment capability. - Highly motivated, ability to work effectively under pressure and meet deadlines. - Fluent English, written and spoken **More about us**: