Travel Associate

Job Posting: 05/Aug/2025

Closure Date: 06/Sep/2025, 4:59:00 PM

Organizational Unit: CSL

Job Type: Staff position

Type of Requisition: General Service

Grade Level: G-6

Primary Location: Italy-Rome

Duration: Fixed-term: two years with possibility of extension

Post Number: 1020846

CCOG Code: 2206f

**IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device**
- Staff in the General Service category are recruited locally from the Primary Location area, which is where the office is located._
- **FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture**:

- **Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply**:

- **Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values**:

- **FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination**:

- FAO’s commitment to environmental sustainability is integral to our strategic objectives and operations._

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for _better production_, _better nutrition_, _a better environment,_ and _a better life_, leaving no one behind.

**Organizational Setting**

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind.
FAO's commitment to environmental sustainability is integral to our strategic objectives and operations.

The Logistics Services Division (CSL) is responsible, inter alia, for ensuring effective and efficient administration and enabling functions to support the Organization's programmes in achieving the Strategic Objectives while meeting the requirements of Members, UN partners and resource partners.

The position is located in CSL at FAO headquarters in Rome, Italy.

**Main Purpose**

The Travel Associate plays a lead role in the coordination of travel support services for the entire work unit. He/she performs a broad range of specialized travel-related functions, requiring in-depth knowledge of relevant policies, procedures and systems. The incumbent ensures quality and consistency of processes and provides procedural guidance to clients and travel support staff.

**Supervision Received/Exercised**

The Travel Associate reports to the Travel and Transportation Officer, CSL.
Work is performed autonomously, showing a high degree of initiative and independent judgment. Supervision received is focused on facilitating service delivery and meeting client requirements. The incumbent provides guidance and training to travel support staff.

**Working Relationships**

The Travel Associate maintains a wide range of contacts with managers in client divisions and staff throughout the Organization as well as with colleagues within the team in the delivery of travel-related services and handling of specialized and complex processes.

**Key Functions/Results**
- Provide guidance and advice on travel rules, procedures and policy exception management to user community.
- Track and maintain data records related to travel unit programmes and initiatives.
- Analyse and investigate technical problems in the travel system, rejections and errors in travel payments, verify correctness and alignments of records between the travel, HR and payment systems and take corrective action to adjust discrepancies and errors.
- Participate in the review, design and implementation of travel operational and reporting systems changes and enhancements.
- Provide inputs for system testing and perform user acceptability tests of all travel system changes, provide inputs for ongoing design and procedural changes.
- Generate travel data reports as requested for internal analysis and audit requirements, prepare requirements for queries to be run, verify accuracy of data, assist with analysis of data and prepare summaries as required.
- Participate in the development, co-ordination and delivery of travel programme-related training.
- Process and approve payments to headquarters travel agency: analyse and investigate technical rejections and take corrective action.
- Process and prepare Import License Requests for staff entitlement related shipments and liaise with the Ital