Account Manager

**Description**:
Part of a team servicing a key global account within the drink industry. The role will include developing and creating Global Catalogue ranges and delivering a first-class service to the global and local marketing and procurement communities. We are therefore looking for a strong communicator, good organiser, and problem solver.

**Responsibilities**:
This position covers, but is not necessarily limited to the following:
**General**:

- Manage end-to-end projects, from initial concept brief through to quotes, proof approvals, quality standards to successful delivery of all items on time.
- Maintain day-to-day project management working with internal and external stakeholders ensuring all sign offs and deadlines are met in accordance with the critical path timeline.
- Liaise daily with the client, external creative agencies and local and global suppliers, ensuring each product is developed to the brief.
- Ensure customer service is a priority. Identify and resolve all issues relating to customers within agreed SLA’s. Creating accurate RFPs for products based on technical specifications, pre-production samples and OTIF (on time in full) are met.

**Strategic**:

- Ensure that client price targets / budgets are met.
- Provide professional presentations as and when required.
- Participate in proactive innovation to develop and maintain business relationships, improve product knowledge and identify opportunities to increase sales.
- Helpfully challenge client product briefs to ensure sustainability and effectiveness are at the forefront of all new developments.
- Develop market business plans by researching the customers and trends. Identify cross-selling opportunities and act on these.
- Monitor competitor’s promotions and activities and share information with team members.
- Analyse management information, financial and sales reports to ensure achievement of objectives and budget.
- Demonstrate creativity and share new ideas with peers.

Financial acumen to confidently run RFP’s and drive competitive pricing.

**Skills and Experience**:

- Sourcing and packaging experience with an international company.
- Have a basic understanding of FMCG route to market process. A track record in managing European and Asia sourcing projects would be a distinct advantage.
- Understanding of production methods and materials to be able to offer guidance on sustainability impact.
- Comprehensive Print and Point-of-Sale Product knowledge and the ability to identify feasible product solutions - including Packaging, Premiums, Barware.
- Knowledge & experience of sourcing glassware.
- Extensive experience in engaging and influencing cross functionally, particularly across multiple client marketing / brand teams and internal supply chain teams.
- Excellent written and verbal communication skills.
- Strong project management skills and a high level of detail is expected.
- Problem solving and the ability to identify and clearly present solutions.
- Ability to interpret and communicate client briefings with our creative teams to ensure most effective response and product solution.
- Collect and respond to client feedback in a timely manner.
- Effectively manage client reviews and communicate with internal teams to ensure service improvements are implemented where necessary.
- Manage own workload and keep status reports up to date.
- Contribute to the evaluation of proposed changes or services, products and processes.
- Excellent IT skills in MS Word, Excel and PowerPoint.

**Benefits**:

- Private Medical Insurance
- 24 days holiday + bank holidays
- Ticket Nursery School - benefits on taxes
- Transport Tickets - benefit on taxes
- Celebrate your birthday with an extra day off
- Hybrid working model - 2 days in the office per week
- Regular social events
- Colleague recognition scheme, 'Aces & All Stars', to reward for hard work
- Enhance your skills with unlimited access to LinkedIn Learning
- Anniversary awards to celebrate your years of service
- Employee Assistance Programme

**About adm-Indicia**:
As a next-generation brand activation agency, adm Indicia's purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase. Everything we do is optimised through leading strategic capability and actioned through executional excellence.

We transform marketing compromise into a powerful co-promise, creating and activating meaningful brand experiences that drive ROI. Brands have had to juggle multiple agencies, struggle to see value in ever-increasing customer data, and deliver disconnected digital and physical experiences - just some of the compromise frustrating marketing for too long. With joined-up strategy, execution and seamless activation, our combined expertise means we can help brands deliver impact through every stage of the customer journey.

Founded in 1992, we have a global footprint with 46 offices in 33 countries, allowing us to del