International Sales Operations Specialist

4 giorni fa

Parma, Italia Davines Italia spa A tempo pieno

Davines Group is recognized for formulating and manufacturing sustainable high-end hair and skin care products with two specific brands: Davines and [ comfort zone ].

We are a BCorp and our purpose is to do our best for the world, creating good life for all, through beauty, ethics and sustainability.

**International Sales Operations Specialist**:
JOB MISSION

The mission of this role will be to take care of distributors’ satisfaction so to favor a long-lasting sustainable and trustful relationship with them, to provide clear and fast information and answers and to maximize the efficiency of commercial activities inside the international haircare division.

DUTIES AND KEY RESPONSIBILITIES
Being the referent in Customer Care department for international distributors, managing order process through corporate ERP system SAGE (X3-POSPACE-BUSINESS OBJECT): Optimization of the orders, inserting promotion, bonus calculation, sales conditions, sending proforma to clients, following the preparation and follow up of the order and supervising the shipment until the delivery to clients
Building sustainable and trustful relationships with Davines’s partner in distribution through regular open and interactive communication, also providing accurate, valid and complete information
Checking and monitoring payment situations overdraft and statements of accounts (credit management) acting as a bridge between Distributors and the finance department; Manage some international type of payments such as Credit Letters and monitor Payment plans
Updating and management of statistical reports; economic competence in order to be able to manage all numerical aspects
Contract management (collecting Sales terms from BDM to create contract drafts for our Distributors, monitor the expiring of the contracts)
Updating database with sensitive data (filling and updating pricelists, client’s databases; Items descriptions, targets, sales conditions ) Ensure security, integrity and confidentiality of data
Ensure filing system are maintained and updated by also establishing and monitor procedure for sales and sales order processing records keeping
Collaborate with demand planning and plan, in order to meet the Distributor requests
Managing Complaint

PERSON SPECIFICATION AND REQUIREMENTS
Previous extensive experience in an International Customer Care department in well-structured and international companies
Excellent knowledge of the dynamics related to invoicing, letters of credit and order entry
Have strong interpersonal communication competences in order to build strong relations with partners and customers
Have a good knowledge of customer service principles and practices
Have a high level of independence and proactive mindset
Be able to manage a range of simultaneous activities in a dynamic environment, working with deadlines and on multiple tasks
Be a great team-player
Have a high knowledge of Excel and good knowledge of office
Good skill with numbers, analytical skills, and reporting
Fluency in English and in Italian, another language could be considered a plus
Have a good knowledge of Excel and office
Good skill with numbers, analytical skills, and reporting.

EQUAL EMPLOYMENT OPPORTUNITY

In Davines Group we celebrate diversity, and inclusiveness is a crucial pillar of our Ethical Chart.

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