Director of It

San Clemente Palace Venice is looking for a Director of IT to join our IT team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled on a private island in the heart of the Venetian Lagoon, **San Clemente Palace**is more than a hotel — it is a sanctuary of timeless elegance, exceptional service, and refined hospitality. We are dedicated to delivering unforgettable experiences in one of the world’s most iconic destinations.

**About the job**

Based at the San Clemente Palace within the IT Department in Venice, The Director of IT is responsible for shaping and nurturing a workplace culture that attracts, inspires, and supports colleagues at every stage of their journey. This role focuses on developing a positive, inclusive, and high-performing environment that reflects the values and vision of the resort. The Director of IT reports to the General Manager.

As Director of IT, you will responsible** for the following duties**:

- Develop and execute the property’s IT strategy, ensuring alignment with operational goals, guest experience standards, and long-term business objectives.
- Oversee the daily operation and security of all IT systems, including network infrastructure, servers, PMS, POS, telephony, Wi-Fi, and guest-facing technologies.
- Ensure robust data protection and cybersecurity protocols are in place, continuously monitored, and regularly updated to protect all sensitive information.
- Manage IT projects and system upgrades, coordinating with internal teams and external vendors to ensure smooth implementation and mínimal disruption.
- Provide responsive IT support to all departments, ensuring timely resolution of technical issues and maintaining operational continuity.
- Lead the IT budget planning and asset management, including procurement, software licensing, contract negotiation, and cost efficiency.
- Ensure full compliance with legal, corporate, and regulatory requirements, such as data privacy laws (e.g. GDPR) and payment security standards (e.g. PCI-DSS).
- Train and guide property teams on IT systems and digital tools, promoting user competence and digital literacy across the organization.
- Collaborate closely with department heads to understand their technology needs and identify digital solutions that enhance efficiency and service delivery.
- Stay updated on technology trends in hospitality, evaluating and recommending innovations that improve operations, guest experience, and security.

**As**Director of IT**we expect from you**:

- Proven experience in a senior IT leadership role, preferably within luxury hospitality or multi-outlet operations.
- Strong knowledge of hospitality systems such as PMS, POS, CRM, VOIP, and guest-facing technologies.
- Expertise in IT infrastructure, network security, and data protection best practices.
- Excellent project management skills and the ability to lead complex system integrations or migrations.
- A strategic mindset with hands-on capabilities and a solution-driven approach.
- Strong leadership and communication skills, with the ability to collaborate across all levels and departments.
- High level of discretion, reliability, and commitment to confidentiality and data integrity.
- Ability to thrive in a fast-paced, guest-focused environment with high service expectations.
- Fluency in English; additional languages are an advantage.
- Degree in Information Technology, Computer Science, or a related field; certifications in cybersecurity or network administration are a plus.

**Our commitment to you**
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?