Client Solutions Manager, Beauty and Pharma

Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.
The Client Solutions team are responsible for campaign execution and success, working closely with the Brand Partnerships team to deliver a first-class service to clients. Working with the top agencies and brands across Europe to educate and inform about the exciting evolution of TikTok.

**Responsibilities**:

- Educating brands and ecosystem partners (media agencies, creative agencies, consulting) on TikTok marketing product solutions and measurement
- Driving media strategy, planning, and implementation of media campaigns to deliver against partners' business goals
- Support and work with the Brand Partnerships Manager and Industry Activation Strategist on pre-sale research, strategy and pitch
- Outline and oversee measurement strategy, tracking, and results delivery
- Manage and grow post-sale partner relationships with brands and agencies
- Present findings and insights in a consultative way to the partners and collaborate with the relevant internal teams in order to provide a complete solution
- Monitor and analyse ad campaigns, to identify optimisation opportunities for improving and scaling performance
- Investigate and work directly with product & engineering teams to help them troubleshoot partner issues on the platform
- Conduct regular business reviews and take a consultative, long-term approach to building productive relationships with partners, in collaboration with the Brand Partnerships Manager

**Qualifications**:
**Minimum qualification**:

- Experience in digital marketing or account management in brands, agencies or ad tech
- Must be willing to work in Milan, Italy
- Experience managing campaigns across digital platforms and ad tech product
- Full funnel advertising campaign experience including performance
- Deep understanding of digital landscape and a passion for social media and entertainment in general
- Excellent verbal and written English and Italian language skill
- Media & Entertainment, Sport, Education, Apps & Telco Industry knowledge is a plus

**Preferred qualifications**:

- Detail oriented, with exceptional organizational skills
- Able to coordinate different stakeholders' interests and requests at the same time
- Experience in client facing role and ability to speak to C-Level stakeholders
- Experience in managing highly structured business
- Deep understanding of the measurement solutions and how to leverage those to prove TikTok value to clients
- Excellent verbal and written Italian and English communication skills, due to working with vendors/external stakeholders in the greek market

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.