Butler Valet-st. Regis

**Job Number** 24094125

**Job Category** Rooms & Guest Services Operations

**Location** The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

At the historical St. Regis Rome we are casting for a Butler Valet, temporary seasonal contract.

Reporting to the Executive Butler, the Butler Valet will be part of a team of high-level professionals focused on providing an exquisite stay to our guests.

**ABOUT US**

Introduced to Rome society in 1894, the architecturally iconic St. Regis Rome is located in one of the city’s most impressive palazzos. The pioneer St. Regis in Europe and a social beacon for Romans and international travelers, the hotel has emerged to define a new era of luminosity: a contemporary take on a historic address, St. Regis Rome has shed its former bearing and stepped out, into the limelight to truly own Rome. Radiant and luminous, it combines fearless elegance, disruptive artistry and discerning enlightenment, with proudness to host each guest providing the best service to make everyday exquisite.

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As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.

The Butler Valet isn’t just about moving items from one place to another. Instead, we want to build an experience that is memorable and bespoke - and each Butler position contributes to making that possible for our Guests. At our hotels, Butler Valets work across departments to ensure that guests and talent have what they need at the point in time when they need it. Whether delivering items directly to guests in their room or providing support to Housekeeping, Engineering, the Front Office, or other areas that fulfill butler services, our Butler Valets move about their space to get the job done. They are critical to ensure a flawless guest experience.

While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler Valet’s success is rooted in a deep passion for service, uncompromising standards, strong coordination, and impeccable interpersonal skills.

You will also be expected to create a safe work place, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members - to get it right for our guests and our business each and every time.

**CRITICAL TASKS**

**Guest Relations**
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Address guests' service needs in a professional, positive, and timely manner, consistent with company policy.
- Engage guests in conversation regarding their stay, property services, and area attractions/offering.
- Maintain a high level of privacy and confidentiality on behalf of guests when possible.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Assist other employees to ensure proper coverage and prompt guest service.

**Butler Services**
- Place requested items to personalize the stay in guest rooms as directed by the Executive Butler or Butlers.
- For assigned guests, meet guests at check-in and escort them to their rooms. Complete the rooming process to explain the features of the hotel and of the room. This may include wardrobe facilities, unpacking/packing service, garment pressing or laundry, Butler Service Desk, e-Butler, occasion planning and other signature