Room Service Supervisor

Additional Information

Job Number

Job CategoryFood and Beverage & Culinary

LocationThe St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy, 185

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

The St. Regis Rome is casting for a Room Service Supervisor.

Reporting to the F&B Service & In Room Dining Manager, the Room Service Supervisor will be part of a team of high-level professionals with a strong passion for F&B.

About us

Introduced to Roman society in 1864, the architecturally iconic St. Regis Rome is located in one of the city's most impressive palazzos. The pioneer St. Regis in Europe and a social beacon for Romans and international travelers, the hotel has emerged to define a new era of luminosity: a contemporary take on a historic address, St. Regis Rome has shed its former bearing and stepped out, into the limelight to truly own Rome. Radiant and luminous, it combines fearless elegance, disruptive artistry and discerning enlightenment, with proudness to host each guest providing the best service to make everyday exquisite.

Position summary

The Room Service Supervisor knows the finest details of our menu and can't wait to share her/his expertise with our guests. When they dine with us, her /his warm greeting, flawless table settings, and her/his friendly demeanor do not go unnoticed. No matter the day, the Room Service Supervisor sets out to provide each guest with a dining experience that will be remembered long after his or her stay.

Critical tasks

• Represent and be the face of the hotel/bar to all guests.
• Coordinate the room service team
• Take room service orders over the phone.
• Answer questions on menu selections, and check with kitchen staff.
• Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
• Place and log call back for room service order.
• Notify guests and management of delays in service delivery
• Communicate service needs to chefs and stewards throughout functions.
• Set tables according to type of service standards.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Maintain cleanliness of work areas throughout the day.
• Update MICROS system menus as required.
• Contribute to team effort by accomplishing related results as needed
• Follow Standard Operating Procedures and brand identity guidelines
• Comply with all health, safety and hygiene standards and policies.

What we're looking for

• Experience in Room Service in luxury and lifestyle hospitality brands
• Possess a good command of English and Italian
• Great storytelling skills.
• An excellent verbal manner and proven customer service skills.
• Good knowledge or experience in F&B
• Good organization skills with an attention to detail.
• A team Player with flexible & positive attitude.
• Good leadership and training experience.
• Passion for the hospitality industry.
• Able to work in a fast paced environment & remain calm under pressure.
• Be able to demonstrate experience in complaint handling.
  Availability to work late nights, weekends and bank holiday as we operate 365 days a year.

Connect your passions with a rewarding opportunity

You're a food and beverage enthusiast who really enjoys making others feel at home. When you work with us, you'll get to entertain and meet people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options.

No matter your path, we'll make sure you feel right at home.

Explore our very big world

As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.