Customer Quality Engineering Leader

**Who We Are** The Silicon Operations team’s vision is to enable a world class Silicon Supply Chain Operations team to service Silicon component needs of Cisco’s core businesses as well as the emerging components business. We are an exciting team that works in a fast-paced, start-up type environment with a mission to scale Cisco's Silicon-One business. **Who You'll Work With** You will work with Product Development, Product Engineering, Customer Quality Engineering, Reliability Engineering, Product Operation, Manufacturing Operation teams as well as manufacturing partners to ensure product quality meets or exceeds the target quality, reliability requirements and performance metrics that are committed to the business. You will have the ability to inspire change and improve product quality in collaboration with a diverse multi-functional team while making a difference to Silicon One's customers. **Who You Are** - Understanding of statistical tools (SPC, DOE) for use in making data-driven decisions. - Ability to drive improvement through the leadership of multi-functional continuous improvement activities/teams - Represent quality and customer requirements in organisational change meetings - Sophisticated data analysis and data-driven skills. Working experience of JMP, Minitab and Excel (Vlookup, Pivot table), PowerBI to drive deeper analysis for continual improvement opportunities - Problem solving experience maximising industry standard processes (8D, 3X5 Why, Fish Bone, Fault Tree, FMEA) - Have the potential to quickly understand the business and legal sense - Ability to remain calm and logical under high pressure situations - Must be capable of effectively interfacing at all levels of the organization including executive level both internally and with the customer **What You'll Do** The CQE manages a team and will be responsible for all aspects of product quality across the product lifecycle. The CQE partners with Marketing, Applications, Design, Packaging, Wafer, Assembly, Test, Failure Analysis, Reliability, Supply Chain and Sales to ensure high quality products are delivered to our customers. This role is central to customer RMA/FA support: coordinating the process to receive customer failures; drive verification, root cause analysis and reporting using the 8D process. The role will provide an exciting career with high impact to the company and continuous technical and leadership growth. - Resolve customer issues via leading a multi-functional technical team to determine containment, root cause and corrective actions. Collaborate with customers to fully understand the customer’s complaints and provide regular status. - Drive team to achieve DPPM goal, customer complaint cycle time targets and deliver high quality 8D reports. - Establish, maintain and improve fab quality metrics (working towards zero defects) as well as acknowledging and following up on customer complaints (IQA failures, field returns, RMA requests, FA requests, etc.) - The ability to work constructively with multi-functional teams to achieve departmental goals is also extremely meaningful - This position requires excellent attention to detail, problem-solving skills, root cause analysis, developing and maintaining customer and supplier (both internal and external) relationships **Minimum Qualifications**: - Bachelor’s degree in Electrical Engineering or related degree - 5+ years of experience in Semiconductor and 8+ years in the areas of Design, Test, Wafer fab, Assembly, Failure Analysis, Product Engineering, Reliability, Supply Chain or Quality - 5+ years in Customer and Management experience - Experience with tools such as 8D's, 5S, FMEA, Poka-Yoke, etc. - Preferred Qualifications: - Master’s degree or equivalent experience in related field - ASQ Certification as CQM, CQE and/or CRE and/or formal Six Sigma training (Green/Black Belt certification) **Why cisco** WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (39 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like po