Internship - Technical Project, Individual Giving Team, Private Partnerships Division - Wfp Hq Rome, Italy

DEADLINE FOR APPLICATIONS

2 February 2025-23:59-GMT+01:00 Central European Time (Rome)

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website:
WHY JOIN WFP?- WFP is a 2020 Nobel Peace Prize Laureate.- WFP offers a highly inclusive, diverse, and multicultural working environment.- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

BRIEF DESCRIPTION OF THE DIVISION

GENERAL INFORMATION- Title of Post: Tech Intern- Supervisor: Technical Project Manager- Unit: Private Partnerships division - Individual Giving Team- Country: Italy- Duty Station: Rome/Italy- Duration of internship: 8 months- Expected Start Date: tentative February 2025

DUTIES AND RESPONSIBILITIES- Assist with testing and approval of updates to the software components comprising the WFP fundraising software architecture including the donation platform, CRM, and other components.- Assist with manual testing of the donation platform including verification of the visual styling, checking of the supported payment methods, country and language support, and other aspects of the donation platform.- Assist with building a portfolio of automated tests of the donation platform using automated test tool.- Assist with testing the donation flows through the overall donation platform, including the donation platform, CRM and data warehouse.- Triage and evaluate problems encountered during testing or during routine operation, of the fundraising platform, to support the overall team in efficient resolution of issues.- Develop fundraising platform performance and monitoring reports (gathering, organizing and presenting data).- Complete data monitoring/auditing processes (follow up daily/weekly reports, duplicate checks, reconciliation of data, imports, exports, etc.)- Attend meetings and webinars on relevant topics as available.- Support the Software Project Manager and the Product Manager with special projects or assignments and undertake additional responsibilities as required.

QUALIFICATIONS AND EXPERIENCE-
- University course attendance in the past 12 months.

KNOWLEDGE & SKILLS

Desirable- Experience in fundraising (particularly in Individual Giving or Supporter Care)

Required soft skills- Proficiency in MS Office (especially Excel - use of formulas, pivot tables etc.)- Strong analytical and problem-solving skills- Basic technical skills in web technologies including:

- HTML, CSS and JavaScript to build functional visual pages
- GTM and data layers
- APs and integration of platforms
- Databases and queries- Excellent attention to detail and strong communication skills;- Ability to plan and organize work with reasonable supervision;- Ability to take initiative to solve problems and seek solutions;- Work effectively in a multi-cultural environment and international organization;- Demonstrate ability to quickly shift from one task to another to meet multiple support needs;- Uses tact and courtesy to give and receive information with a variety of individuals (people oriented);- Motivated team spirit and contributed to an inclusive and sound working environment (team player).

WORKING LANGUAGES

Excellent written and spoken English is required (proficiency/level C).

SUPERVISION

Under the direct supervision of the Technical Project Manager

TRAINING COMPONENTS

Throughout their assignment WFP interns have access to an industry leading learning platform, weLearn. Depending on opportunities and availability of funds, he/she may participate in WFP workshops or seminars, as appropriate.

LEARNING ELEMENTS

At the end of the assignment, the Intern should:
Have a better understanding of fundraising technology and best practice, project management, software test methods
Have the ability to develop basic reports and analyse data
Experience delivery of an end-t