Night Supervisor

**Additional Information**
**Job Number**25099471
**Job Category**Rooms & Guest Services Operations
**Location**Bvlgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

**Job Overview**:
Responsible for the accurate, courteous and efficient reservation check-in/check-out of hotel guests. Processes all payments according to established hotel requirements. Perform night audit in accordance with pre-determined standards. Provide information to any guest or visitor inquiry.

**Place of work**:
Front desk and back office areas. A focal point for all guest/visitor reception and inquiries.

Basic requirements:
1. High School Graduate.

2. Possess an excellent command of the English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone.

3. Ability to provide legible communication.

4. Ability to compute basic mathematical calculations.

5. Knowledge of computers.

**Desirable**:
1. A college education or training in the hospitality industry.

2. Previous experience as a Front Office Receptionist in a luxury market.

3. Fluency in a second language.

**Essential Skills**:

- Ability to input and access data in a computer.
- Ability to focus attention on guest needs, remaining calm and courteous.
- Ability to understand guest inquiries and provide responses.
- Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.
- Ability to think clearly, quickly, maintains concentration and makes concise decisions.
- Ability to prioritize, organize and follow up.
- Ability to focus attention on details.
- Ability to maintain confidentiality of all guest information and pertinent hotel data.
- Ability to ensure security of guestroom access.
- Ability two work well under the pressure within any given period of time.
- Ability to work well under the pressure of coordinating many requests at any given time.
- Ability to remain stationary at an assigned post for an extended period of time.
- Ability to perform job functions no mínimal supervision.
- Ability to work cohesively with other departments and co-workers as part of a team.
- Ability to be flexible as the job changes.
- Ability to analyze and resolve problems exercising good judgment.
- Ability to work flexible hours, including weekends, holidays and evenings if necessary.
- Must have a professional image and personality exuding confidence and leadership skills.
- Be an ambassador to Bulgari Hotels & Resorts Company at all times, in and outside of one’s workplace.

**Primary job functions**:

- Maintain complete knowledge of:

- All hotel features/services, hours of operations.
- All hotel restaurant food concepts, menu price range, dress code and ambiance.
- All hotel room types, numbers/names, layout appointments, amenities and locations.
- All hotel room rates, special packages and promotions.
- Daily house count and expected arrivals/departures.
- Scheduled daily group activities, names and locations of meeting/banquet rooms.
- Room availability status for any given day.
- Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
- Obtain assigned bank and ensure accuracy of contracted monies.
- Meet with supervisor to review daily assignments and priorities.
- Meet with departing Front Desk Agent to review business status and follow up items.
- Access all functions of computer systems according to established procedures and standards.
- Set up workstations with necessary supplies; maintain cleanliness throughout shift.
- Answer department telephone within 3 rings, using correct salutations and telephone etiquette.
- Promote positive guest relations to all individuals approaching the Front Desk.
- Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
- Process all guest check-in according to established hotel requirements:

- Confirm reservation in system and review all noted information.
- For guests without a reservation, sell a room type agreed upon.
- Register guest in the computer and generate a registrations card.
- Verify registration card information with guest.
- Obtain back-up information for guest; credit/payment method and input into system; collect cash when designated.
- Assign guestroom.
- Advice guest of any messages, mail, faxes, etc, received for them.
- Inform guest of room safe and mini-bar key and room key procedures.
- Issue parking passes/validate valet parking tickets and enter information in computer.
- Communicate services and amenities included in packages to guests on packages.
- Obtain proper identification for tax exempt guests and attach form to registration card.
- Obtain guest signature for designated paperwork.
- Coordinate Bell Person to escort guest and transport their luggage to the room.
- Collect guest preferences