Customer Care Representative

3 giorni fa

Milano, Italia Satispay A tempo pieno

**About Satispay**
At Satispay, we're not just reimagining payments; we're pioneering a movement toward simplicity and accessibility. Picture yourself at the forefront of innovation, leading the way in revolutionizing payments - and beyond - across Europe, alongside a vibrant community of like-minded individuals driven by a shared vision**:simplifying payments to improve everyone’s life**.

Are you ready to be part of something bigger? Satispay is the place for you Come be part of our dynamic team and help us shape the future of payments in Europe.

**Join us as a Customer Care Representative (L.68/99)**and let's make magic happen together.

**Role Overview**
As a **Customer Care Representative** at Satispay you’ll provide assistance and support to our customers, delivering high satisfaction through the effective resolution of their requests, problems or doubts.

**Your mission**:

- Offer professional, timely support to our customers, resolving issues and ensuring their satisfaction.
- Collaborate with multiple teams to tackle complex challenges and deliver top-notch service.
- Share valuable feedback to improve business processes and enhance products.
- Meet and exceed performance targets set by the Customer Care team.

**Your ideal profile**:

- Customer Care experience, previous experience in structured customer care we think can be an important skill to knowing the basics of user management.
- Exceptional communication and interpersonal skills, with a collaborative team spirit.
- Strong time management and problem-solving abilities.
- Fluency in both spoken and written Italian and English is a must

**Your perks as a Satisperson**
Join an international team to grow with
Hybrid working policy
Fuel your day with our meal vouchers
Preply language platform access to expand your language skills
Benefit from our 1.2k company welfare budget
Own part of Satispay’s success with our Stock Option Plan
Plan for the future with our pension plan
Gear up with our tech equipment
Join us in the fun with team-building events, parties, trips, and more

Our selection process is tailored to each role and includes at least a call with our Talent Acquisition Team, a technical evaluation, and a final in-person meeting. Your recruiter will share more insights during your first meeting with us

**Equal Opportunity Employer**
At Satispay, we're proud to be an equal-opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless of race, color, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs

**Learn More About Us**
Curious about our core values? Explore them here.

LI-Hybrid
LI-GA

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