Lavori attuali relativi a Daily Banking Customer In-life Expert - Milano Marittima - ING Bank N.V.
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Daily Banking Stageur
1 settimana fa
Milano, Italia ING Direct A tempo pienoLa Tribe Daily Banking è dedicata allo sviluppo, gestione e armonizzazione dei prodotti, servizi e processi di Conto Corrente, Carte e strumenti di Pagamento, concentrandosi su Customer Experience, profittabilità ed efficace gestione dei costi. La risorsa lavorerà in una squad all'interno dell'organizzazione Agile, collaborando insieme ad altri...
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Payments Customer Journey Lead
2 settimane fa
Milano, Italia Ing Group A tempo pienoA leading financial services company in Milan is looking for a Payments Product Expert who will support the Retail Daily Banking business.This role involves managing end-to-end payment processes and ensuring a customer-centric approach.Ideal candidates should have a Master's degree and 2-5 years of experience in banking, specifically in payments and...
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Payments Customer Journey Lead
2 settimane fa
milano, Italia ING Group A tempo pienoA leading financial services company in Milan is looking for a Payments Product Expert who will support the Retail Daily Banking business. This role involves managing end-to-end payment processes and ensuring a customer-centric approach. Ideal candidates should have a Master’s degree and 2-5 years of experience in banking, specifically in payments and...
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Payments Customer Journey Lead
2 settimane fa
Milano, Italia Banche e finanza A tempo pienoA leading financial services company in Milan is looking for a Payments Product Expert who will support the Retail Daily Banking business. This role involves managing end-to-end payment processes and ensuring a customer-centric approach. Ideal candidates should have a Master’s degree and 2-5 years of experience in banking, specifically in payments and...
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Customer Journey Expert Payments
2 settimane fa
Milano, Italia Ing Group A tempo pienoJob Description:The Payments Product Expert, positioned as Customer Journey Expert (CJE), supports the Retail Daily Banking business to drive operational excellence withincurrent account payments.The CJE holds end-to-end responsibility for the development, management, harmonization, and phase-out of products, services, channel formulas, and processes within...
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Product Owner Domain Lead Daily Banking
5 giorni fa
Milano, Italia Deutsche Bank A tempo pienoWithin the International Private Bank Italy Division, we are looking for the Product Owner Domain Lead (PODL) for Daily Banking & Product Owner (PO) for the Payments squad. This role sits in the Agile Division within the COO Department, reporting into the Italy Regional Change Lead, and will work adopting the “Agile framework”, managing resources and...
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Daily Banking Operations Specialist
2 settimane fa
Milano, Italia ING Bank A tempo pieno**REQ-10100154**: - **25/08/2025**: - **Customer Operations**: - **Milaan, Italië**ING Bank** Responsible for the proper management of Lead-to-Cash and Customer-in-Life processes for Savings Accounts and Current Accounts products, whether managed directly in-house or outsourced. Responsible for the controls applied to Area processes, ensuring their...
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Customer Journey Expert Payments
2 settimane fa
milano, Italia ING Group A tempo pienoJob Description: The Payments Product Expert, positioned as Customer Journey Expert (CJE), supports the Retail Daily Banking business to drive operational excellence within current account payments . The CJE holds end-to-end responsibility for the development, management, harmonization, and phase‑out of products, services, channel formulas, and processes...
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Customer Journey Expert Payments
2 settimane fa
Milano, Italia Banche e finanza A tempo pienoJob Description: The Payments Product Expert, positioned as Customer Journey Expert (CJE), supports the Retail Daily Banking business to drive operational excellence within current account payments . The CJE holds end-to-end responsibility for the development, management, harmonization, and phase‑out of products, services, channel formulas, and processes...
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Customer Journey Expert Payments
3 settimane fa
Milano, Italia Altro A tempo pienoJob Description The Payments Product Expert, positioned as Customer Journey Expert (CJE), supports the Retail Daily Banking business to drive operational excellence within current account payments . The CJE holds end-to-end responsibility for the development, management, harmonization, and phase‑out of products, services, channel formulas, and processes...
Daily Banking Customer In-life Expert
2 settimane fa
The Daily Banking Customer In-Life Expert, working in Agile organization, has the responsibility to develop and manage Customer In-Life for Self-Employed, Micro-enterprise and SME. Jointly with COO domain, and Business Banking Team, set priorities, manage internal and external stakeholders with the aim to develop in effective way a proper service line for customer, identifying and solve impediments and helping other team members in day-to-day activities
Key Responsibilities
Design and drive development of customer in life strategy for Business Banking client jointly with Operation department,
Coherently with product/service offered, identify target processes to be developed for an effective customer service and drive the execution,
Support internal and external stakeholders (eg. IT, Compliance) during development phases,
Set, measure, and supervise service KPI achievement ensuring the respect of the expected level of service and customer satisfaction, providing a continuous update to relevant stakeholders,
Provide periodic analysis on customer’s need and request/suggestion/pain points to improve customer experience,
Continually observe market trend and suggest evolution plan to improve service offered and/or facilitate target achievement,
**Main Competences and Skills**:
Master’s or bachelor’s degree, postgraduate or equivalent background in Economics, Management, Engineering and similar is desirable,
A remarkable knowledge of customer in life management, especially for Self-Employed, Micro-enterprise and SME, is needed, including innovation trends, benchmark and competitors’ overview,
Solid experience of working autonomously in a dynamic and collaborative environment, identifying new potential business opportunities and improvements,
Outstanding written and oral communication skills, together with ability to produce clear and concise presentations and interact directly with top management or senior colleagues,
Knowledge of markets and the competitive landscape in the Banking industry (Business financing domain is a plus),
Strong strategic thinking, collaboration, and communication skills,
Knowledge of banking law and regulatory impacts
