Logistics Manager

2 settimane fa

Pavia, Italia YOOX NET-A-PORTER GROUP A tempo pieno

Logistic Manager

Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns.

We have 9 distributions centres and 11 Customer Care centres who work with in 11 different languages and are available 24/7, 365 days a year.

Operations are now seeking a talented Logistics Manager to join the Operations management. You will play an integral part in the running of YNAPs flagship distribution centre for global in-season operations.

You will support YNAPs 3PL partner assuming responsibility in the areas of service and quality with a close adherence to cost.

Location: Landriano

Hours: 40

Reporting into: Logistic Italy

You Will:

- Work closely with YNAPs 3PL partner to meet all contractual agreements
- Monitor performance and productivity of the Operations Team
- Ensure the achievement of KPIs
- Promote an inclusive workplace culture to drive a high level of morale and productivity
- Proactively work to identify improvement opportunities
- Manage a tactical continuous improvement plan to deliver operational savings without compromising on quality
- Ensure all processes and solutions are both cost effective and cost justified
- Maintain employee awareness and compliance in the areas of Quality, Health & Safety, Environment and Security
- Seek continuous improvement in all areas of responsibility
- Become an ambassador for Operations within the wider business
- Regularly inform the Director of Operations of key operational data, development and updates
- Promote company values and lead by example
- Deliver operational and customer service excellence within own team and cross functionally
- Share best practices with YNAPs in-house and out-sourced DCs, globally
- Promote the highest standards of inter and intra team communication
- Responsible for continual self-development

The type of person we are looking for:

- Knowledge of B2C operations in a service-focussed ecommerce environment
- Experience of working with 3PL providers
- Skilled at forecasting and managing spend
- Highly organised and a confident decision maker
- Ability to use data to support decision making
- Commercially driven with an appetite for continuous improvement
- Adept at building relationships with all members of the business including director level
- Fluent in both written and spoken English & Italian
- _

Experience Level: Mid-Senior level

Workplace Type: Hybrid

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