Aftermarket Technical Support

**AFTERMARKET TECHNICAL SUPPORT**

**Mission**
- To handle the requests of technical support from customers
- To evaluate warranty claims received by service dealers and customers.
- To prepare and do technical trainings to customers' technical teams.

This position reports to the CTS Business Line Manager and will work in close cooperation with equipment’s sales team.

**Job description**
- Provide remote technical support
- Organize trainings for customers and service dealers in relation to specific products, remotely or at customers' premises, domestic or abroad.
- Check constantly bulletins and the technical documentation related to the products part of our portfolio
- Handle through dedicated tools the requests of technical support, certifications and documentation raised by customers
- Keep customers updated about the actions required
- Handle warranty requests, following the whole approval/rejection cycle, checking invoices and reports to Product Company through the dedicated tools
- Work with quality support to report eventual technical issues to the product company
- Keep a constant relationship with the Product Companies and specifically with technical support
- Support colleagues whenever possible in relation to the area of competence
- Occasional travel to customer sites and workshops / offices

**Experience requirements**
- Experience as technical support and/or customers' contact is welcome
- Technical expertise, combining mechanical and electrical components is a plus
- Experience in compressed air technology or related products will be an asset

**Knowledge**
- Fluent in Italian
- Fluent in English (other language will be an advantage)
- Technical background
- Ability to read and understand mechanical drawings and electric schemes
- Excellent communication skills to work at all levels within an organization
- Strong PC skills with MS Office, Excel, and Outlook
- Knowledge about PLCs and Inverters will be a plus
- Driving license, ability to travel domestic and abroad

**Skills**

We're are searching for a proactive, enthusiastic person. Willing to travel, to have contact with customers, to grow technically.

If you are positive minded, want to bring your personal added value to grow the entire technical team, contributing to improve the excellence of our customers' service, you are the right person to apply.

What you can expect from us?
- A friendly, family-like atmosphere
- Plenty of opportunities to grow and develop
- A culture known for respectful interaction, ethical behavior, and integrity
- Access to global job opportunities, as part of the Atlas Copco Group

**Job location**

Casalecchio di Reno (Bologna), Italy.

Residence in the zone of Bologna is required.

**Company presentation**

You will join Fiac Professional Air Compressors Srl, based in Casalecchio di Reno, Bologna area (Italy).

Fiac is a Customer Center part of the Professional Air Division of Atlas Copco Group.

Professional Air Division is responsible for the piston compressor technology and the professional market for the Atlas Copco group and has 6 operation entities, Bologna, Turin, Germany, Brazil, China and USA

**Start a journey of endless opportunities**
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins - Join us at the Home of Industrial Ideas.