Reservations Agent

2 settimane fa

Lago di Como, Italia Mandarin Oriental Hotel Group A tempo pieno

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.

Further product enhancements, the stunning location, young and talented Colleagues inspired by enthusiastic leaders, MOHG culture, level of standards, sensible approach to sustainability, and innovation will enable us to attract always more high-end expert travelers, becoming leaders in the market also for exclusive private events, consequently increasing steadily ADR and profitability.

**Duties and responsibilities**:

- Handle reservation inquiries and relative written and oral communication
- Navigate multiple web-based systems to manage various source of bookings
- Control daily the arrivals, pre-authorizations and payments
- Work effectively by understanding, trusting and using tools and information appropriately
- Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management
- Build relationships with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience
- Inspire loyalty through personalized and efficient service driven by the guest's needs
- Manage time effectively

**Requirements**:

- Minimum one-year experience in a similar position, possibly in a luxury resort or hotel
- Excellent customer-service, communication, and organization skills
- A positive, service-oriented attitude
- Strong bilingual communication skills - written and verbal - in Italian and English. A third language is a plus
- Good computer knowledge including Microsoft Office package
- Must be available to work flexible hours including evenings, weekends, and holidays

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