Training and Connectivity Service Manager

5 giorni fa

Brugherio, Italia Haier Europe A tempo pieno

Job Posting Title

Training and Connectivity Service Manager

The challenge

An exciting opportunity has arisen to contribute to the development of the Service Team at Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, selfdriven and motivated to join a team of open-minded individuals. We are looking for an individual who demonstrates the core values of the Haier’s attitude: entrepreneurship and innovation, zero distance to consumers and IoT & Ecosystem thinking. A true change agent with an agile approach thriving for idea contamination and with a hyper-collaborative approach that breaks silos and creates an open ecosystem.

What you will do

The Training & Connectivity Service Manager is responsible to train service network on technical topics.

Furthermore, is the person that carry on the Company digital program inside the Service department.

Activities:
- Assess training needs and certification requirements;- Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System;- Prepare training material (video, ppt, scorm,..);- Observe and evaluate results of training programs and make improvements;- Train European and Overseas Service Managers / Service Providers, conduct on-site training when needed;- Prepare training material (video, ppt, scorm,..);- In charge for Service for the Company digital programs (User app assistance, Service app, IOT, etc);- Manage escalation for Connectivity issues;

What you need to succeed

Must Have:

- Technical background, engineering Degree;
- Professional Experience: 3/5 years as technical trainer with experience in designing technical course content;
- Languages: Italian and english full proficiency;
- Soft skills: Strong attention to details and structured way of working, good capability to work inside multicultural team and interface with other people, good analytical skills, excellent customer service skills, ability to work independently;
- Other: Availability to travel at least 10-20% of the time (Italy and abroad);

Microsoft Office knowledge (Outlook, Word, Excel, PowerPoint)

Nice to Have:

- Previous experience in the consumer goods market;

Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

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