Customer Support Specialist

16 ore fa

Bergamo, Italia ABB A tempo pieno

**Customer Support Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Provide internal and external customer support (e.g. order, documentary and payment related assistance) and coordinate with relevant stakeholders to have complete project ownership and ensure customer expectation and satisfaction.

**Your responsibilities**:

- Data Entry:

- Ensures a correct and precise record of the order, any variations and consequent invoicing. Prepares the necessary documentation for the export of the goods and any declarations requested by the customer.
- Customer assistance:

- Ensures the resolution of customer issues (e.g., order, documents, payments) by coordinating with Sales, Project Manager and Engineer, Shipping Management, and other internal and/or external teams. Support resolution with After-Sales Service and/or Spare Parts teams.
- Customer relations:

- Proactively informs customers about issue status based on inputs and clarifies any questions. Ensures a positive customer experience throughout the entire process.

**Your background**:

- Good knowledge of Excel, Word and Power Point.
- Language - good knowledge of English, Italian (Essential).
- Dynamic individual with excellent attention to detail and good interpersonal skills.
- Capacity to work in team.
- High school diploma or bachelor Degree.
- Nice to have: SAP.

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