Client Relations Assistant

1 settimana fa

Milano, Italia Winters Instruments A tempo pieno

**Client Relations Assistant (CRA)**

**SCOPE**

The Client Relations Assistant will assist Regional Sales Managers Europe with their daily activities. Create and build new customer relationships as well as augment existing relationships. This person will be a significant contributor to the company’s continued growth through the successful identification, pursuit, closing, and on-going support of business in a geographic area or market.

**RESPONSIBILITIES**
- Identifying new clients all over Europe through cold calls, market research, trade shows and inhouse database
- Coordinate with the sales team to identify, recommend and schedule in-person customer visits.
- Cold call as appropriate within a market or geographic area to ensure a robust pipeline of opportunities.
- Support Regional Sales Managers in their role including, but not limited to:

- Identify, research and qualify new leads
- Maintain contact database
- Track sales for the department
- Attend and support some trade shows including managing the trade show leads
- Quotation preparation and follow up
- Manage contact databases
- Manage focus accounts. Develop a greater understanding of the nature of our clients in order to identify opportunities to expand the sale of product and services while increasing profitability.
- Communicate with clients regarding services, the customer experience, potential problems, etc.
- Monitor client behavior, identify trends in order volume and value
- Build deeper connections between customers and Winters to increase customer loyalty.

**Qualifications**:

- Engineering degree or Diploma
- Two to three years’ experience in similar role in technical, instrumentation or manufacturing organization
- Proven prospecting / cold-calling experience.
- Fluent in both written and verbal English (German and French will be considered a plus).
- Excellent interpersonal and organizational skill, strong attention to detail, and the ability to meet deadlines.
- Excellent customer service and communication skills.
- Goal oriented, persuasive, able to persevere and remain positive and calm when faced with challenges.
- Ability to meet deadlines.
- Background in Gauges and Instrumentation an asset

**REPORTING**
- Weekly activity report / Monthly management report
- Ongoing direct communication with RSMs, Corporate Business Development and other sales resources as appropriate

**Additional information**
- Work from home
- Full time with competitive salary and bonuses
- Sense of urgency
- Integrity in what we do
- Pursuit of excellence

Winters Instruments thanks all applicants, however only those meeting our requirements will be contacted.

NO PHONE CALLS or AGENCIES ACCEPTED.

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