Customer Service Specialist

5 giorni fa

Pinerolo, Italia Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u. A tempo pieno

Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with our partners, customers and the world of science, we develop leading-edge technologies, and excellent products, solutions and services for 40 market segments. The Freudenberg Group employs some 50,000 people in 60 countries worldwide and generates sales of over 10 billion euros.

**Responsibilities**:

- Conducts order validations and entries
- Confirms customer order receipt, creation, and delivery
- Monitor and tracks order statuses and manages claim cases and returns
- Provides clear and consistent communication between and with customers and internal production
- Serves as the primary contact for customers, including cases of issues or escalation
- Supports transfer projects and process improvement initiatives
- Handles routine maintenance of the Master Data System

**Qualifications**:

- Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience
- Specified Years of Industry-relevant professional experience
- Relevant certifications, system experience, and training
- Professional-Level English and German language skills
- Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
- Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
- Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
- Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.

Some of your Benefits

Cafeteria/Canteen: Fresh food on-site, both hot and cold

Diversity & Inclusion: Enter a diversity-driven world of innovation

International work options: A career with global relationships and a world view.

Occupational safety: Safety as a top priority, in all aspects of your work

Training / Career development: Programs to supercharge skills and expertise

Additional Information

Maria Pia Franco
0121 392222
- Discover more about us

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