Business Program Management

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The Business & Sales Operations (BSO) group is the business center of excellence for cross-business execution performance, planning and subsidiary operations. The team helps scale execution and drives clear business and market insights that result in Microsoft achieving its business objectives.

This role reports to the Support Manager of Sales Operations (SOPM Manager) who leads the team of Sales Operations Program Managers (SOPMs) and thus is responsible for leading, creating and orchestrating processes across all business groups and segments within Western Europe and with the Corporation.

**The ISD Sales Operations Program Manager (SOPM)** is focused on the following:

- Drives the process for sales operations planning for the fiscal year to maximize area performance.
- Drives sales discipline and enables new habits to help sales teams achieve targets. Provide high-quality, backend support (tools, processes, information) coupled with timely data-driven insights.
- Leads standardization of processes and tools and drive continuous improvement to optimize productivity.

The ISD Sales Operations Program Manager (SOPM) is expected to raise sales efficiency, sales productivity, and process compliance locally by means of consulting with the sales teams and implementing best practice sales operations processes..

**Responsibilities**:
Business Operations and Insights
- Partners with the leadership team to develop and execute planning processes, ensuring coordination with corporate planning processes as well as planning integration across the broader organization. Helps in managing the team's rhythm of business (ROB). Works with cross-company/team counterparts to manage team participation as needed for key business events, next fiscal year planning, running business reviews, and other strategic business planning activities. Collaborates with the leadership team to articulate objectives that are in alignment with the goals of the organization. Reviews adherence to privacy and compliance.
- Ensures internal continuation of business operations during all times, including periods of change or special circumstances. Contributes to finding workable solutions to business problems.
- Collaborates with internal stakeholders and Microsoft teams to oversee the creation and implementation of execution plans. Ensures alignment for strategy initiatives across functions for their area of ownership. Identifies best practices for strategy execution, leverages information, advocating for business cases, and may present cases to leader. Researches and proposes options to the leadership team. Tracks and reports on key performance indicators (KPIs); may define measurement plans.
- Uses understanding of the organization's strategy and deliverables for the upcoming year(s) to design budgets. Uses short and/or long-term forecasting plans built in collaboration with the leadership team. Contributes to identification of actions that can course-correct and drive performance improvement.

Maximizing/ Extending the Leader
- Leverages or continues to build broader networks to foster strong relationships that support execution across the business. Manages and cultivates relationships with leaders and peers of internal teams.
- Leverages knowledge of the leader's goals and approach to ensure team activities are aligned with the leader's objectives. Supports the leader in communicating key goals, priorities, and definitions. Maximizes a culture to support and represent the leader and team.
- Contributes to cross-team projects as needed to meet the changing business environment and manage business needs. Engages in well-defined projects/programs while executing aspects of projects/programs for larger areas, including work on strategic efforts that require hands-on experience which may be across multiple disciplines. Specialty Responsibilities
- Supports the development of content for internal communication. Partners and leads communications team to land internal and/or external content. Commun