IT Desktop Support Specialist

3 giorni fa

Cassina de' Pecchi, Italia Axiom Technologies A tempo pieno

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

**Key Responsibilities**:

- Deliver on-site and remote support for desktops, laptops, mobile devices, printers, and other IT hardware.
- Assist with system setups, hardware replacements, software installations, and routine maintenance tasks.
- Perform user account support, including password resets, account unlocks, and access provisioning.
- Document troubleshooting steps, resolutions, and known issues for knowledge base improvement.
- Monitor and triage incoming support tickets using ITSM tools; assign tasks based on issue severity, technician availability, and location.
- Serve as the central point of coordination for field and remote support engineers.
- Track SLA compliance and ensure timely resolution of tickets.
- Provide regular updates to stakeholders on ticket progress and issue status.
- Escalate unresolved or high-impact issues to senior engineers or specialised support teams.
- Prepare shift handover notes and maintain up-to-date logs of open and closed cases.

**Education & Experience**:

- Associate or Bachelor’s degree in IT, Computer Science, or related field (preferred).
- 3-5 years of experience in a desktop support or End-User environment.

**Technical Skills**:

- Hands-on experience with Windows and macOS environments.
- Familiarity with Active Directory, Microsoft Exchange, and Microsoft 365.
- Experience using ITSM platforms (e.g., ServiceNow, Zendesk, Jira, BMC Remedy).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Switches, Router).

**Preferred Certifications**:

- CompTIA A+, Network+, or Security+
- Microsoft 365 Certified: Endpoint Administrator Associate certification
- ITIL Foundation (preferred for ITIL-aligned environments)

**VISA Type Preferences**:

- Local Citizen preferred

**What next?

  • Product Sales Specialist Clinical IT

    2 giorni fa

    cassina de' pecchi, Italia Danaher A tempo pieno

    Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...

  • IT Support Specialist

    2 settimane fa

    Varano de' Melegari, Italia Experis A tempo pieno

    ***Descrizione** **Mission** Come IT Specialist, avrai l'occasione di effettuare un'esperienza formativa all’interno del “Reparto Sistemi Informativi”. La figura selezionata avrà modo di fornire assistenza técnica agli utenti, risolvere problemi hardware e software, garantire il corretto funzionamento delle risorse ICT aziendali e, inoltre, di...

  • Product Specialist Preanalitycs

    2 settimane fa

    Cassina de' Pecchi, Italia Greiner A tempo pieno

    Product Specialist Preanalitycs **Location**:Cassina de' Pecchi, IT, 20051 **Travel activity**:40% **Employment Type**:Permanent **Your Challenge** - For our Italian branch located in **Cassina de' Pecchi (MI)** we are looking for a** Product Specialist Preanalitycs** who is willing to work in a young, dynamic and challenging team.- In this position, you...

  • Sales Specialist

    4 giorni fa

    Cassina de' Pecchi, Italia Runway Logistics A tempo pieno

    **Sales Specialist** **Location**: Hybrid (based in Milan) **Languages**: Fluency in English required; additional languages are a plus **About Us** Runway Logistics is an international logistics company specializing in time-critical and premium transport solutions. We support leading global brands through our offices in Europe and the Americas, offering...

  • Customer Technical Support

    17 minuti fa

    Cassina de' Pecchi, Italia Danaher A tempo pieno

    Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...

  • SUPPLY CHAIN SPECIALIST

    2 giorni fa

    cassina de' pecchi, Italia Otis College of Art and Design A tempo pieno

    Date Posted: Country: ItalyLocation: CASSINA DE' PECCHI, Cassina De' Pecchi, ItalySUPPLY CHAIN SPECIALIST - Subcontracting SEETAs the Subcontracting Category Specialist for Southern and Eastern Europe & Turkey (SEET), you will play a strategic role in managing subcontracted field services across the region. These services include the installation of new...

  • SUPPLY CHAIN SPECIALIST

    4 giorni fa

    cassina de' pecchi, Italia Otis College of Art and Design A tempo pieno

    Date Posted: Country: ItalyLocation: CASSINA DE' PECCHI, Cassina De' Pecchi, ItalySUPPLY CHAIN SPECIALIST - Subcontracting SEETAs the Subcontracting Category Specialist for Southern and Eastern Europe & Turkey (SEET), you will play a strategic role in managing subcontracted field services across the region. These services include the installation of new...

  • HR Software Consultant – Travel Specialist

    3 settimane fa

    Cassina de' Pecchi, Italia Data Management A tempo pieno

    Posizione HR Software Consultant – Travel Specialist Sede : Cassina De Pecchi Data Management, azienda del gruppo Zucchetti, è leader nel mercato italiano delle soluzioni e dei servizi per l’amministrazione del personale e la gestione delle risorse umane, con un fatturato annuo di circa 40 milioni di euro. Grazie alla professionalità e alle competenze...

  • IT SPECIALIST JUNIOR

    2 settimane fa

    Varano De' Melegari, Italia adecco A tempo pieno

    Per importante azienda del settore metalmeccanico della zona di Varano Melegari (PR) ricerchiamo una figura di IT SPECIALIST JUNIOR, che sarà inserito direttamente in un team consolidato. Rispondendo all'IT Manager si occuperà di pianificare, gestire e coordinare le strutture hw e sw, assicurandone la manutenzione e lo sviluppo tecnologico, valutando il...

  • IT SPECIALIST JUNIOR

    2 giorni fa

    varano de melegari, Italia Adecco A tempo pieno

    Per importante azienda del settore metalmeccanico della zona di Varano Melegari (PR) ricerchiamo una figura di IT SPECIALIST JUNIOR, che sarà inserito direttamente in un team consolidato. Rispondendo all'IT Manager si occuperà di pianificare, gestire e coordinare le strutture hw e sw, assicurandone la manutenzione e lo sviluppo tecnologico, valutando il...