Customer Experience, Operational Excellence

2 settimane fa

Bologna, Italia Celanese International Corporation A tempo pieno

**Responsibilities**:

- Regional process owner and expert

**o Business Rules**: Work closely with CX, other Supply Chain functions and Commercial to ensure business rule alignment and adherence
- System key user for SAP, SAP interfaces, Order Cockpit 2.0. System maintenance and support
- Lead and support process and system troubleshooting for Customer Experience
- Knowledge retention - ensure regular review of process documentation
- Focus on process and system improvements and automations to support day-to-day activities of Customer Experience
- Automation of order entry i.e., BOT, EDI, My.Celanese (process set-up, monitoring and error resolution)
- Link between IT and system users to translate business requirements
- Support projects as process and/or system specialist
- Leader for small projects
- Support development of training material
- Trainer for “Train the Trainer” concept
- Experienced system tester who can also develop test scripts and leads test cycles i.e., SIT, UAT

**Qualifications**:
**Skills**:

- Business experience in Customer Service (minimum 5 years experience)
- Logistics experience desirable

**o System Know-how**: SAP, SAP interfaces, Order Cockpit 2.0
- Strong working knowledge of Microsoft Office
- Advanced process thinking and documentation skills
- Problem-solving and hands-on mentality
- Agility and conflict-solving skills
- Positive change mindset and ability to motivate users to embrace change
- Stakeholder management including ability to network and be a strong team player

**Tools**:

- SAP, SAP interfaces, Order Cockpit 2.0
- Ticketing system

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