Customer Experience Expert
2 giorni fa
" Linear, **Compagnia diretta del Gruppo Unipol **, attiva dal 1996 e specializzata nell'offerta di prodotti assicurativi, è attualmente alla ricerca di un **Customer Experience Expert** da inserire nel contesto dell’ **Area Marketing **, con l’obiettivo d individuare, a seguito dell’analisi dei feedback dei clienti, aree di miglioramento per la Customer Experience ed identificare opportunità di sviluppo strategie innovative per aumentare la soddisfazione e la fidelizzazione dei clienti. Nel dettaglio, alla risorsa, saranno assegnate le seguenti attività: - Analizzare i feedback dei clienti tramite survey NPS, Trustpilot, Google My Business, Facebook, utilizzando anche piattaforme di mercato (es. Medallia) - Individuare azioni di miglioramento e sviluppare strategie di CX innovative - Presentare dati ad altre funzioni aziendali - Mappare richieste ed interventi generati dall’ascolto della Voice of Customer - Collaborare, come referente operativo, insieme al partner, al progetto di introduzione della nuova piattaforma dedicata alla Customer Experience. REQUISITI - Laurea triennale in ambito economico/marketing - Competenze e - commerce, esperienza di almeno 3 anni in ambito digital - Conoscenza avanzata del pacchetto office (Word, Excel, Power Point), intelligenza artificiale, machine learning - Capacità analitiche e attitudine al problem solving Completano il profilo: orientamento al cliente e al risultato, autonomia, proattività, iniziativa, senso di responsabilità, innovazione. Sede di lavoro a Bologna, Contratto a Tempo Indeterminato CCNL ANIA. "
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Customer Experience, Operational Excellence
2 settimane fa
Bologna, Italia Celanese International Corporation A tempo pieno**Responsibilities**: - Regional process owner and expert **o Business Rules**: Work closely with CX, other Supply Chain functions and Commercial to ensure business rule alignment and adherence - System key user for SAP, SAP interfaces, Order Cockpit 2.0. System maintenance and support - Lead and support process and system troubleshooting for Customer...
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Customer Expert Remote
1 settimana fa
BOLOGNA, Italia Velenosi&Meredith A tempo pienoCustomer Expert (Italian-Speaking) – Remote (Greece)Start Date :16 December ****About the RoleProvide exceptional customer support via phone, chat and email from home.Ideal for organized, solution-oriented Italian speakers who thrive in a multicultural environment.RequirementsItalian native or C1 levelEnglish B2 levelEU passport or valid work permitWhats...
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Italian-Speaking Remote Customer Expert
1 settimana fa
BOLOGNA, Italia Velenosi&Meredith A tempo pienoA customer service company is seeking a Customer Expert to provide exceptional remote support for Italian-speaking customers.Ideal candidates are organized, solution-oriented individuals fluent in Italian and English, who thrive in a multicultural environment.This role includes fully paid training, referral bonuses, and additional perks.The position offers a...
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Healthcare Domain Expert: Presales
7 giorni fa
BOLOGNA, Italia Dedalus A tempo pienoA leading healthcare technology company is seeking a Domain Expert in Bologna to support sales and product strategies.The role involves creating technical documentation, conducting product demonstrations, and collaborating with various teams to align solutions with customer requirements.Ideal candidates will have a B.Sc.or M.Sc.in Engineering, strong...
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BOLOGNA, Italia Altro A tempo pieno**Customer Service Coordinator/ Support** and connect with life.Our mission is to transform the way people experience sound by delivering innovative technology and world-class service.Join us High school diploma or equivalentin customer service or sales support 2+ years' experienceExcellent communication skills and strong empathy Ability to organize work,...
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Healthcare Domain Expert: Presales
1 settimana fa
Bologna, Italia Altro A tempo pienoA leading healthcare technology company is seeking a Domain Expert in Bologna to support sales and product strategies. The role involves creating technical documentation, conducting product demonstrations, and collaborating with various teams to align solutions with customer requirements. Ideal candidates will have a B.Sc. or M.Sc. in Engineering, strong...
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Healthcare Domain Expert: Presales
1 settimana fa
Bologna, Italia Dedalus A tempo pienoA leading healthcare technology company is seeking a Domain Expert in Bologna to support sales and product strategies. The role involves creating technical documentation, conducting product demonstrations, and collaborating with various teams to align solutions with customer requirements. Ideal candidates will have a B.Sc. or M.Sc. in Engineering, strong...
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Customer Experience Coordinator – Healthcare Tech
3 settimane fa
bologna, Italia Cochlear Limited A tempo pienoA global leader in medical devices is seeking a Customer Service Coordinator to enhance patient and partner experiences. You will deliver a world-class customer experience while utilizing your communication and problem-solving skills. The ideal candidate has 2+ years in customer service or sales support, strong empathy, and the ability to prioritize tasks...
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Customer Experience Coordinator – Healthcare Tech
2 settimane fa
bologna, Italia Cochlear Limited A tempo pienoA global leader in medical devices is seeking a Customer Service Coordinator to enhance patient and partner experiences. You will deliver a world-class customer experience while utilizing your communication and problem-solving skills. The ideal candidate has 2+ years in customer service or sales support, strong empathy, and the ability to prioritize tasks...
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Domain Expert
1 settimana fa
Bologna, Italia Dedalus A tempo pienoDo you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our Team! Join our Regional Presales & Domain Expert team as a Domain Expert at Dedalus, one of the World’s leading healthcare technology companies to do the best work of your career and make a profound impact in providing better care for a healthier...
