Training Selling Skills Manager

**Position**:
At Bulgari, we have one ambition: to become the most desirable luxury experience in the world. We are looking for a passionate **Selling Skills Training Manager**to join our **Retail Excellence & Sales Training**team in **Rome**and help us bring this vision to life.

**Key Responsibilities**
- Design and develop selling skills training programs using dedicated training platforms (e.g. Articulate Rise). These programs will be delivered through a blended approach, incorporating digital self-learning and in-class sessions.
- In partnership with the Retail Excellence team, design and train the local sales trainers’ community on the evolution of the selling experience across all touchpoints, ensure alignment with brand positioning and retail KPIs.
- Worl with other departments such as Operations, CRM, Clienteling, to ensure key omni-retail strategies, instruments and messages are taken into account into design and develop of selling skills trainings.
- Oversee and manage training data for all selling skills programs, ensuring that priorities are met and that training aligns with Mystery Shopping and Client Satisfaction/NPS feedback and areas of improvement.
- Gather and monitor market feedback and local training activities, ensuring consistency and continuous improvement in sales training programs and spot best practices to make them scalable for all training community.
- Actively contribute to the organization and facilitation of training events, including Train-the-Trainer sessions and worldwide/local training initiatives.
- Monitor and manage allocated budgets for training projects, ensuring financial oversight and adherence to cost constraints; source and liaise with external training suppliers for specific projects.
- Support the onboarding and integration of newly hired trainers, ensuring a smooth transition into the organization.

**Job responsibilities**:
**Qualifications/Professional Capabilities**
- At least five/six years’ experience in training design, content creation, and facilitation for retail and sales teams.
- In-store experience or equivalent will be considered a plus.
- A deep understanding of omnichannel retail and customer experience dynamics.Fluency in Italian and English; additional languages are a plus.**Profile**:
**Personal Competencies**
- A strategic mindset with the ability to translate business objectives into engaging, results-driven training programs.
- Excellent project management skills.
- Analytical mindset and proactivity to leverage data to drive decision-making and measure training effectiveness.
- Exceptional communication and presentation skills, with the ability to engage and inspire diverse audiences.

**_BVLGARI _**
**MAISON***:

- Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back - to nature and to the community. In 2024 the Maison announced the creation of _Fondazione Bvlgari _, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.