Solution Success Consultant

**Solution Success Consultant**:
RELEX Solutions create cutting-edge supply chain and retail planning software. Within our unified platform, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.

Do you want to join a team of talented colleagues where everyone’s input is valued? We believe in transparency and using common sense; putting an end to stupid things and treating your colleagues as your friends are some of our Company core values. We are serious about what we do, but do not take ourselves too seriously. We get excited when facing new challenges where we can put our skills to test, but make sure to have fun whilst doing so. If you thrive when building excellent customer relationships, ensuring customer satisfaction and developing outstanding planning process within retail - we give you the opportunity to experience all this and more.

We are now looking for a **Solution Success Consultant**to join our Customer Success team in Italy

As a Solution Success Consultant in the Customer Success team your primary responsibility is to support RELEX growth targets by working closely with Customer Success Managers (CSMs). While this role is based in Scandinavia and will primarily support Customer Success in the region, it is a global role—meaning you will also engage with other regions as needed.

The role focuses on acting as a **strategic advisor** to our CSMs and customers, leveraging your expertise in **retail, supply chain, and RELEX solutions**. You will build a deep understanding of customer processes, strategic goals, and pain points to ensure we align the **right solutions with the right business challenges**, driving measurable value and increasing the sales pipeline within our existing customer base.

This dynamic role involves collaboration across multiple business areas, including **Product Teams, Presales, Presales Analytics**, and **Operations**, ensuring a seamless and value-driven customer experience. You will cover all RELEX solution areas.

**Key responsibilities**:

- **Strategic Advisory**: Serve as a trusted advisor to both CSMs and customers, leveraging RELEX solutions to address customer challenges and deliver measurable value and return on investment
- ** Pipeline Growth**: Identify and cultivate commercial opportunities within existing accounts by addressing key business pain points with RELEX solutions, driving sales pipeline expansion and contributing to RELEX’s growth
- **Cross-functional Collaboration**: Working with multiple internal teams to tailor solutions to customer needs and deliver impactful results
- **Customer & Colleague Engagement**: Develop and nurture strong relationships with customers and internal stakeholders, ensuring alignment between customer processes and RELEX’s solution proposition
- **Global Impact**: Contribute to customer success initiatives, sharing expertise and insights globally

**What We’re Looking For**

**Experience**:

- **Retail or CPG Background**: At least 10 years of experience in retail or consumer packaged goods (CPG), preferably in supply chain or related field
- Having operational experience working for a retailer, wholesale or CPG company is desirable
- **Supply Chain Expertise**: Strong understanding of end-to-end supply chain processes, including demand planning, space and assortment optimization, price & promotions & CPG
- Hands-on experience with RELEX solutions or comparable systems is a strong advantage
- **Commercial Acumen**: Proven track record on delivering customer value and supporting revenue growth

**Skills**:

- **Solution Expertise**: Familiarity with RELEX solutions or comparable systems
- **Pipeline Development**: Skilled at identifying and developing commercial opportunities to expand the sales pipeline within existing accounts
- **Strong Communication**: Ability to articulate complex solutions in a way that resonates with diverse stakeholders
- **Customer & Stakeholder Engagement**: Proven ability to build and maintain relationships with both customers and internal teams to drive alignment and success.
- **Cross-Functional Collaboration**: Experience working across various teams such as Customer Success, Product, Presales, and Operations to deliver impactful outcomes.

**Mindset**:

- **Customer-Focused**: Always prioritize customer needs and deliver value that aligns with their goals
- **Proactive**: Take initiative, own tasks, and solve problems independently
- **Strategic Thinker**: Focus on big-picture outcomes and align efforts with long-term business growth
- **Collaborative**: Work effectively with others across teams and regions to achieve shared goals
- **Adaptable**: Stay flexible and handle changing priorities o