IT Operations Analytics

1 giorno fa

Milano, Italia Vodafone A tempo pieno

**Role purpose**:
Manage IT Operations function ensuring that systems, services and infrastructure work reliably and securely. Working strategically and collaboratively with peers, senior colleagues in IT, Customer Operations and our Business Units to improve the performance and stability of IT and deliver on the customer experience promises in Vodafone. Leading a complex international team of 8 to 10 people and directing a further 20+ people in our service centres in India, Egypt and Romania. Ensure best practices are developed and shared, asset management is continuously improved, and tooling and processes are simplified. Optimise our sourcing strategy by bringing in house over 90% of all operational resources in order to improve quality and lower costs.

**Key accountabilities and decision ownership**:

- Manage the overall service performance of the function including direction of all teams that could impact this performance
- Implement the tooling strategy needed to support operations and take advantage of the latest technologies
- Set up and manage programmes that deliver to the needs of the business as well as ensuring compliance with the latest standards in SOX, security risk and vulnerability management and lead overall Internal and External Audit
- Lead ICT Security, Privacy & Fraud requirements and compliancy
- Deliver on Amdocs transition into IT Operations L1 and L2
- Lead user management and access controls across IT Operations
- Manage on-floor support, Customer Service Desk
- Trigger cross local markets Guilds to drive enhancements, adoption of best practices

**Core competencies, knowledge and experience**:

- Strong IT leadership skills with the ability to develop and communicate a vision that inspires, motivates and develops people so that they are highly engaged and satisfied
- Excellent verbal and written communication skills; including the ability to explain digital concepts and technologies to business leaders, and business concepts to IT teams
- Instil confidence in the business and demonstrate the value of IT operations
- Generate ideas and develop plans that incorporate business priorities, emerging technologies and industry trends
- Five or more years of experience in communications technology and business
- Strong technical knowledge of the IT environment and technical processes, with a deep understanding of how the IT Architecture supports the business processes.
- Managing and coordinating a team of professionals, that works in complex multinational environment: local vendors and external partners. During a crisis event: manage external stakeholders
- Strong knowledge of the Microsoft Office 365 and Active Directory infrastructure suite of products to support our internal and external customers
- Experience on User Management and Access Control's Background for Security and audit topic
- Manage communication processes and flows (internal alignment in IT Operations team, manage escalations of the business leaders), stress management

**Must have technical/professional qualifications**:
Bachelor’s degree in relevant technology or business field

  • It Solution Analyst

    2 settimane fa

    Milano, Italia Buscojobs IT C2 A tempo pieno

    What will you do?We're looking for a proactive and analyticalIT Solution Analystto join our existing team and support a Strategic Digital Transformation Project in the context of theB2B/Giants meter-to-cash process. his key initiative will revolutionize our IT ecosystem, with a direct impact on core business operations such asinvoicing, contract management,...

  • It Solution Analyst

    2 settimane fa

    Milano, Italia Buscojobs IT C2 A tempo pieno

    What will you do?We're looking for a proactive and analyticalIT Solution Analystto join our existing team and support a Strategic Digital Transformation Project in the context of theB2B/Giants meter-to-cash process. his key initiative will revolutionize our IT ecosystem, with a direct impact on core business operations such asinvoicing, contract management,...

  • Graduate Program Italy: Operations Intelligence – AI, Analytics

    3 settimane fa

    Milano, Italia Nexi Group A tempo pieno

    Graduate Program Italy: Operations Intelligence – AI, Analytics & Automation Join to apply for the Graduate Program Italy: Operations Intelligence – AI, Analytics & Automation role at Nexi Group Join our Graduate Program as an AI, Analytics & Automation Specialist and play a key role in process improvement, innovation, and AI-driven transformation You...

  • Operations Talent Program Italy

    1 settimana fa

    Milano, Italia Operations OO A tempo pieno

    **Who are we?** **What is the Operations Talent Program?** The Operations Talent Program (OTP) is a graduate program designed for brilliant new graduates to accelerate their growth toward** dynamic career opportunities** within Essilor Luxottica’s Global Operations. The new edition of the program places a strong focus on digital transformation, data...

  • Director IT Operations

    1 settimana fa

    Milano, Italia Experis A tempo pieno

    Experis Executive looking for a **Director IT Operations. **The Director IT Operations lead a team of a highly-collaborative and results-oriented IT team members tasked with delivering global IT services across the company. He/She is in charge of scaling, increasing performance, and providing great team member experience in order to help drive forward...

  • Analytics Translator

    3 giorni fa

    Milano, Italia Generali Italia A tempo pieno

    Generali is a major player in the global insurance industry - a strategic and highly important sector for the growth, development, and welfare of modern societies. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees. Our Group aims to become the standard bearer...

  • Strategic Analytics Consultant

    1 settimana fa

    Milano, Italia Altro A tempo pieno

    Strategic Analytics Consultant - Data&AIJoin to apply for the Strategic Analytics Consultant - Data&AI role at Accenture ItaliaLavora al cuore del cambiamentoIn Accenture, potrai portare la tua visione innovativa al cuore del cambiamento, lavorando con le aziende più importanti a livello mondiale per trasformare interi settori di mercato.Modella il futuro...

  • Project Manager IT

    4 settimane fa

    Milano, Italia Snam A tempo pieno

    In Snam da più 80 anni lavoriamo quotidianamente per dare energia al Paese' garantendo forniture stabili grazie ad un'infrastruttura solida e sicura' sempre più capace di trasportare molecole verdi e di promuovere la transizione' verso un futuro energetico migliore per le prossime generazioni. Con una cultura aziendale che valorizza la proattivit ' la...

  • IT Customer Operations Specialist

    1 giorno fa

    Milano, Italia Banca Generali A tempo pieno

    **Description** Generali is a major player in the global insurance industry - a strategic and highly important sector for the growth, development and welfare of modern societies. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees. GOSP - Generali Operations...

  • IT Operations

    6 ore fa

    Milano, Lombardia, Italia GloPros A tempo pieno

    To apply, create your account on GloProsAs a specialist in our team, you will play a pivotal role in ensuring the seamless operation of our production, logistics, and warehouse processes. Your responsibilities will include:Overseeing and managing functional activities related to production, logistics, and warehouse operations.Maintaining the operational...