Onboarding Manager, Italy

2 settimane fa

Milano, Italia eBay A tempo pieno

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

**About the Team and the Role**

We are seeking a proactive and dynamic Onboarding Manager (**12-month Fixed Term Contract**) to guide new professional sellers on the platform through their initial setup and training as well as throughout their continued journey on eBay. You will act as a trusted advisor, helping sellers launch successfully and grow sustainably by providing strategic support, resolving issues, and aligning their needs with internal improvements. This is a cross-functional role with impact across onboarding, account success, and performance enablement.

**What You Will Accomplish**
- Lead new sellers through the full onboarding process, including setup, training, and launch readiness.
- Serve as the primary point of contact and account owner for the first 6 months and beyond, ensuring continued growth, engagement, and happiness.
- Accompany sellers through key moments in their lifecycle, supporting performance, troubleshooting issues, and finding opportunities.
- Collaborate with internal teams (product, support, operations) to advocate for seller needs and improve their overall experience.
- Track key performance indicators and implement scalable, data-driven improvements to streamline onboarding and post-onboarding support.
- Develop onboarding and account success resources, guides, and processes to ensure consistency and impact.
- Gather seller feedback and insights to help evolve strategies and inform product or operational improvements.

**What You Will Bring**
- 2-4+ years in onboarding, account management, customer success, or seller enablement roles.
- Comfortable with tools, integrations, and tech workflows - able to guide sellers and resolve setup or operational issues.
- Shown experience supporting and scaling seller or customer programs from onboarding through account growth.
- Data-driven approach with strong analytical skills and a focus on process optimization.
- Background in e-commerce, marketplaces, or project-based environments.
- Excellent communication and relationship-building skills.
- Proficient in both Italian and English language (written and oral).
Support sellers in achieving long-term success and help shape eBay’s seller experience

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