Operational Resilience

Role
The Operational Resilience & Business Continuity Expert will be placed in the new Operational Design Control and Resilience - Business Continuity structure within the Chief Operating Officer department and will have the objective of supporting the team in the preparation and management of business continuity plans. This role offers a practical learning opportunity to understand how the bank prepares for and responds to operational disruptions / crisis situations. The Expert will support the Lead in the analysis, implementation, testing and improving of the Operational Resilience & Business Continuity of the bank and the overall compliance with policies and control standards.
Key Responsibilities
The expert in the Operational Resilience & Business Continuity (OpsRes&BC) is in charge of the following activities:
Support in organizing activities to regularly maintain and improve the Operational Resilience & Business Continuity framework and documents
Organize and drive periodic OpsRes&BC Risk Assessment identifying potential threats and coordinates the development of recommendations on implementing appropriate strategies to mitigate or minimize the threat of the potential risks
Organize periodic OpsRes&BC scope update aligned with the requirements coming from the business
Facilitate the overall coordination for planning, priority setting, and implementation of business continuity initiatives within the business
Support business teams in conducting periodical business impact analyses to assess and identify potential gaps
Assure plans are developed, documented and comply with applicable OpsRes&BC control standard
Initiate scenario updates adapting the OpsRes&BC to new threats
Set up and maintain OpsRes&BC requirements in the Group tooling
Support in the coordination and facilitation of the Crisis Management organization, including the preparation and execution of Crisis Committee and periodical scenario tests
Support in the coordination of regular tests to evaluate the effectiveness of continuity plans
Embed business requirements in Disaster Recovery strategy - test
Support in the coordination of Business Continuity and Disaster Recovery reporting activities, versus local top management and Group reporting
Deep dive on processes and procedures on Business Continuity/Disaster Recovery/Crisis Management of third parties and intragroups
Train & awareness of internal staff and third parties
Prepare reports for management on the status and effectiveness of OpsRes&BC
**Major characteristics Personal Profile**:
Strong Business Process Management, Quality and Organizational skills
Problem solving ability and objective oriented
Good flexibility, integration and facilitation skills
Reliable, makes things happen empowering teams
Communication skills
Strategic view of activities
Capacity to discuss and challenges stakeholders
Any certification
**Duration**: Permanent
**Location**: Milan (hybrid)
About ING
ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.
Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.
The benefits of joining ING
In addition to being a part of a great team, working in a fun and innovative environment, we offer:
Super flexible smart working
Competitive base salaries and performance based bonuses
Diverse cultures & Innovative mindsets
International Environment
Commitment to sustainability
Lots of training development opportunities to help you grow
Lots of moments dedicated to physical and mental well-being
**A special day off when it is your birthday**: we call it #doyourbirthday
**And of course we can’t forget**: free water & coffee at the office
Our Commitment