Customer Experience Analyst
1 settimana fa
SeltisHub Managent Search, ricerca per multinazionale del settore OIL&GAS,
**Posizione**:
un/a CUSTOMER EXPERIENCE ANALYST
La risorsa sarà inserita all’interno della Direzione Marketing nel servizio di Marketing Planning & Business Intelligence.
dovrà svolger ele seguenti attività:
Mappare e ridisegnare l’esperienza del cliente lungo il suo Customer Journey, con l’obiettivo di ottimizzare l’ingaggio omnicanale e al tempo stesso efficientare i processi operativi abilitanti
Sviluppare sistemi di ascolto e analisi dei feedback cliente, correlando con le performance operative al fine di individuare iniziative di trasformazione customer driven
Gestire importanti progetti di trasformazione digitale che possano aiutare l’azienda a innovare i processi di sviluppo per il lancio di nuovi servizi o prodotti
In collaborazione con il team di data scientist, sviluppare modelli analitici integrando segnali interni ed esterni all’azienda al fine di massimizzare l’utilizzo dei dati nel disegno dell’esperienza cliente e/o lo sviluppo di nuovi servizi
**Requisiti**:
Passione e tanta ambizione di poter trasformare e impattare l’esperienza cliente;
Esperienza in servizi di consulenza analoghi in area Customer;
Laurea in Economia, Ingegneria o Marketing quantitativo, voto minimo 105/110;
Ottima conoscenza della lingua inglese, possibilmente valorizzata da un'esperienza formativa/lavorativa all'estero
Esperienza in uno o più dei seguenti ambiti:
Customer experience excellence;
Digital transformation e sviluppo nuovi canali digitali di relazione (app, siti, social,etc.);
Customer value management/Customer Data & Analytics;
Customer Care Optimization & CRM;
Evoluzione e digitalizzazione delle Forze Vendita e delle Reti di negozi;
**Altre informazioni**:
Contratto a tempo determinato 12 mesi diretto in azienda, a scopo stabilizzazione.
CCNL Energia e Petrolio - livello 4.2
Sede di lavoro : ROMA
-
Area Customer Experience
3 giorni fa
Roma, Italia Toyota Financial Services A tempo pieno**JOB AREA**: Customer Experience - Toyota Financial Services Italia S.p.A. **LOCATION**: Roma **RUOLO**:Customer Care Analyst - Categoria protetta Art.1 Legge 68/99 ATTIVITÀ - Assistenza telefonica alle richieste dei clienti che chiamano il numero dedicato all’Assistenza Clienti; - Gestione delle attività di Back Office come: - conteggi di...
-
Customer Planning
4 settimane fa
Roma, Italia Colgate-Palmolive Company A tempo pienoA global consumer products company is seeking a Customer Development Analyst in Rome, Italy. The role involves analyzing sell-out data, collaborating with commercial teams, and requires fluency in Italian and English. Ideal candidates will have a degree and 1-2 years of experience in customer development. The company values inclusion and offers an...
-
Customer Credit Analyst
1 settimana fa
roma, Italia Off-White A tempo pienoOff-White is looking for a Customer Credit Analyst to join our Operations team, reporting to the Business Operations Director. The role, with a specific focus on footwear, is responsible for managing customer credit risk, monitoring outstanding balances, and supporting the operational processes related to customer accounts, while maintaining strong...
-
Customer Experience Agent
1 settimana fa
Roma, Italia CooperSurgical A tempo pieno+ 3 years’ experience with international Customer Service including international Order Management, Complaints/Credits. - Proven experience in ERP system and CRM systems, preferable D365 and Navision - Well-versed in MS-Office. - Relevant degree in Business Administration, Service or Commerce. - Experience working in larger and complex international...
-
E-commerce Analyst
1 settimana fa
Roma, Italia Bulgari S.P.A A tempo pieno**Position**: **E-COMMERCE EXPERIENCE ANALYST** Bulgari Spa is looking for an E-commerce Experience Analyst within the Omnichannel Department in the headquarter in Rome. Directly reporting to the E-commerce Product Owner, the E-commerce Experience Analyst will be responsible for monitoring and analyzing online shopping behaviors, checkout funnel...
-
Customer Experience Manager
4 settimane fa
Roma, Italia KPMG Italy A tempo pienoJoin the digital revolution, helping us to optimise the customer experience and to develop predictive models for customer behaviour Do Work That Matters - Your role and responsibilities Do you want to pursue a profession that is truly meaningful and impactful? At KPMG, you will have the opportunity to help clients, the company and colleagues address and...
-
Customer Experience Senior Consultant
3 settimane fa
Roma, Italia KPMG Italy A tempo pienoJoin the digital revolution, helping us to optimise the customer experience and to develop predictive models for customer behaviour Do Work That Matters - Your role and responsibilities Do you want to pursue a profession that is truly meaningful and impactful? At KPMG, you will have the opportunity to help clients, the company and colleagues address and...
-
Customer Experience Senior Consultant
7 giorni fa
Roma, Lazio, Italia KPMG Italy A tempo pienoJoin the digital revolution, helping us to optimise the customer experience and to develop predictive models for customer behaviourDo Work That Matters- Your role and responsibilitiesDo you want to pursue a profession that is truly meaningful and impactful? At KPMG, you will have the opportunity to help clients, the company and colleagues address and solve...
-
Customer Experience Senior Consultant
4 settimane fa
Roma, Italia KPMG Italy A tempo pienoJoin the digital revolution, helping us to optimise the customer experience and to develop predictive models for customer behaviour Do Work That Matters - Your role and responsibilities Do you want to pursue a profession that is truly meaningful and impactful? At KPMG, you will have the opportunity to help clients, the company and colleagues address and...
-
Customer Experience Senior Consultant
4 settimane fa
Roma, Italia KPMG Italy A tempo pienoJoin the digital revolution, helping us to optimise the customer experience and to develop predictive models for customer behaviour Do Work That Matters - Your role and responsibilities Do you want to pursue a profession that is truly meaningful and impactful? At KPMG, you will have the opportunity to help clients, the company and colleagues address and...
