IT Digital Service Manager

In order to increase its ability to address Business needs, Sodexo Italy IT team is looking for a Digital Service Manager who will become a digital experience expert and a key partner in the successful rollout of projects for our internal stakeholders and for our Clients, Italian or Multinational ones.

This role is the perfect combination of a relationship manager with good technical/digital aptitude, a project manager with a passion for helping colleagues and clients reach their strategic goals and a technical analyst for solutions delivery and configuration.

The Digital Service Manager will work closely with Marketing - Sales - Operations - Clients and our Delivery Partners to ensure projects and activities stay on track regarding scope - schedule - budget. She/he will be highly consultative, a trusted advisor.

The key objective of this role is to ensure a good design of the architecture, a smooth mobilization of contracts, good delivery of Digital services, good relations with the client and ensuring all actions are completed and fully handed over to the operations team.

MAIN DUTIES:
The role of Digital Service Manager is to:
Develop a solid understanding of the Digital Services suite of products in the context of the Food and Facility Management services, Consumer Apps - IoT solutions - Smart devices - POS and other Payment solutions -, in order to identify the right architecture to be delivered to our Clients in their sites/buildings

Work closely with Sales - Marketing - Operations and Bid teams at tender stage in order to gather and assess Business requirements and, consequently, design the right technical/digital proposal for the Client.

Ensure that new contracts are successfully onboarded according to contract/project specifications and that Client expectations are achieved reviewing and understanding the contractual obligations for technical/digital service delivery.

Lead the implementation of the dedicated mobilization plan in line with the requirements of the contract scope and agreed processes, engaging and coordinating the different third parties: solutions providers, Vendors and Partners.

Configure and deliver devices and software for networking and app adoption.

Prepare regular internal status reports identifying current contract/projects status, potential risks and opportunities and maintain a solid and clear documentation for solutions and actions.

Support Clients and Internal functions in addressing issues or risks with adopted solutions and architectures, engaging and coordinating Partners intervention.

Be a liaison between Clients, Sales, Marketing and Operations ensuring consistency and standardization of working processes.

Provide training and guidance for Operational and Client staff, in order to guarantee a solid and consistent adoption of the technical/digital solutions.

Look for continuous improvement and innovation collaborating with Global - Regional colleagues and with our main strategic partners.

SKILLS:
A Bachelor’s Degree in Information technology, Engineering or equivalent relevant field

3-5 years of experience working in software/tech, with proven experience in optimizing and facilitating the implementation, configuration, delivery and adoption of software, digital solutions and network configuration.

Project / Program and Change management skills, with waterfall and agile frameworks

Knowledge of Security and Privacy principles.

Stakeholders and Partners engagement and coordination

Good negotiation, interpersonal, problem solving and time management skills and the ability to determine priorities and manage competing and concurrent demands/initiatives

Strong communication and presentational skills

Ability to manage multi-disciplinary teams, including Global-Regional-Local colleagues, Clients, contractors and vendors

The job implies transfers and visits to Client sites in Italy

Contratto di lavoro: Tempo indeterminato

Orario:

- Dal lunedì al venerdì

Sede di lavoro: Un'unica sede